Job Description

Dsv Vacancies – General Manager

General Manager

Company: DSV Vacancies

About the Role:
The General Manager will oversee the Telco & Special Projects portfolio, establishing a white glove logistics solution for DSV. This role provides strategic leadership to drive customer retention, new business development, and cross-silo collaboration while delivering innovative, technology-enabled last-mile logistics solutions that generate revenue and create value.

Minimum Requirements:

• Minimum 3 years’ experience in end-to-end Supply Chain and/or Telecommunications industry
• Proven track record managing account managers with responsibility for customer retention and business growth
• Strong leadership, strategic planning, and management skills
• Expertise in tender processes and solution development
• Experience engaging with internal EXCO members
• Strong presentation and communication skills

Added Advantages:

• Leadership coaching experience
• Advanced knowledge of telecommunications and white glove logistics
• Experience managing special projects in the logistics sector

Computer Skills:

• Advanced proficiency in DSV-specific Office Automation Systems

Qualifications:

• Matric (essential)
• Tertiary qualification (degree or diploma)
• Own vehicle, valid driver’s license, and ability to work overtime and travel nationally

Key Responsibilities:

• Provide strategic leadership across Telco portfolio and special projects
• Establish and manage white glove services for secure handling of servers and sensitive equipment across various industries
• Drive customer retention initiatives and identify new business opportunities
• Collaborate with other DSV business units to deliver integrated cross-silo logistics solutions
• Respond to tenders, RFIs, RFPs, and RFQs, formulating tailored logistical solutions for Telco brands and special projects
• Manage commercials, account management activities, and on-demand shipping under strict SLA adherence
• Lead contract negotiations, annual increases, and ensure contractual governance
• Engage and manage stakeholders internally and externally to drive operational efficiency and growth
• Monitor financial performance, including P&L, budgeting, and understanding revenue and EBIT drivers

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