Job Description

Cashbuild Vacancies – General Assistant

General Assistant – Cashbuild Vacancies

Job Description
Deliver outstanding customer service in-store by assisting customers with product selection and inquiries. Responsible for merchandising stock, ensuring accurate shelf price labelling, and maintaining a clean, safe, and organized store environment within your area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 with 1 year of relevant work experience, or Grade 12 without experience
• Ability to communicate effectively in English and the main local language
• Valid South African ID or work permit
• Basic numeracy skills for accurate calculations
• Willingness to work shifts, weekends, and public holidays
• Ability to work efficiently under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on products and queries
• Resolve customer complaints professionally and promptly

Merchandising Standards

• Merchandised bulk stock safely according to store layout and planograms
• Ensure your area of responsibility is fully stocked and organized

Housekeeping

• Keep aisles clear and safe for customers
• Merchandised stock immediately after receipt
• Ensure accurate shelf price labelling
• Complete checklists for canteen and toilet/shower schedules

Safety (OHSA) Compliance

• Follow safety protocols to protect staff and customers
• Ensure racking and bulk stock areas are safe and accessible
• Report any discrepancies to the Store Manager

Stock Loss Management

• Report damaged or missing stock to the Store Manager

Core Values

Integrity

• Maintain professional standards, keep promises, handle sensitive information responsibly, and act sincerely

Accuracy

• Handle tasks with attention to detail, work systematically, prevent mistakes, and ensure completion from start to finish

Client Focus

• Actively respond to customer needs, provide friendly service, and address issues with a solution-oriented approach

Personal Development

• Recognize personal strengths and weaknesses, pursue learning opportunities, follow training programs, seek feedback, and focus on continuous improvement

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