Permanent End Controller – Cashbuild Vacancies
Job Description
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Cashbuild Vacancies – End Controller
End Controller – Cashbuild Vacancies
Job Description
The End Controller is responsible for ensuring that all stock and fixed asset movements are accurately checked, authorised, and recorded when goods leave the store or when customers return merchandise. The role plays a critical part in protecting company assets, maintaining security, and supporting a positive customer experience.
Minimum Requirements
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Minimum Grade 12 with at least 1 year relevant work experience, or 2 years relevant work experience
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Ability to communicate effectively in English and the dominant local language
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Fully literate with strong numerical skills
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Proven attention to detail and accuracy
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Ability to work under pressure
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Willingness to work shifts, weekends, and public holidays
Key Performance Areas
End Control and Asset Protection
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Ensure no goods leave the store without valid and authorised documentation
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Verify that all documentation is complete, accurate, and correctly captured, including date, time, sequence, and signatures
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Record and authorise all customer returns accurately in the End Controller book
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Ensure backup staff are available during shift changes, lunch, and tea breaks
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Sign End Control keys in and out daily in accordance with procedures
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Ensure all entry and exit doors are closed when not in use
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Ensure loading and off-loading shutter doors remain closed when not in use
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Report all suspicious behaviour or vehicles posing a potential risk to management
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Conduct random employee searches in line with company policy
Customer Service
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Provide fast, friendly, and efficient service when checking customers’ goods in and out
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Direct customers to the appropriate staff member for further assistance
Ready for Business
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Adhere to Ready for Business and Beyond My Control principles in line with the CB Way
Values and Competencies
Integrity
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Comply with generally accepted standards and company policies
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Keep commitments and create realistic expectations
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Act with sincerity and handle sensitive information responsibly
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Demonstrate awareness of ethical boundaries
Accuracy
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Handle detailed information with consistent attention to detail
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Work in a structured and orderly manner
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Ensure tasks are completed accurately from start to finish
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Prevent errors through thorough checking of work
Client Focus
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Identify and respond proactively to customer needs
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Interact with customers in a friendly and professional manner
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Show involvement in resolving customer queries
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Create a welcoming environment with a positive, can-do attitude
Personal Development
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Demonstrate self-awareness of strengths and development areas
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Actively pursue learning and skill enhancement opportunities
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Participate in relevant training and seek feedback to improve performance
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