Credit and Returns Supervisor (Warehouse)

Company: Value Logistics

Purpose of the Job
The Credit and Returns Supervisor (Warehouse) is responsible for managing the end-to-end returns and credits process within the warehouse. The role focuses on accurate administration, documentation control, and effective query resolution to ensure timely, compliant, and accurate processing of returns and customer credits.

Key Responsibilities

Proof of Delivery Management

• Process all Proof of Delivery documentation accurately and within agreed timelines

• Investigate and resolve all POD-related discrepancies and queries

Customer and Sales Query Management

• Handle customer and sales representative queries relating to returns and credits

• Ensure professional, timely, and effective resolution of all POD and return-related queries

Inventory Support and Control

• Assist in resolving inventory discrepancies linked to returns and credits

• Support general inventory control and reconciliation processes

Stock Take Participation

• Actively participate in all scheduled stock takes

• Manage, maintain, and file all stock take documentation accurately

Returns and Credits Processing

• Oversee the receipt, inspection, and processing of returned goods

• Update systems and issue customer credits in line with approved procedures

• Ensure cancelled orders are correctly returned to stock

• Review and process driver-reported damages and returns

• Ensure all credits are accurate and processed within 24 hours

General Warehouse Administration

• Perform general administrative duties related to returns and credits

• Maintain organised records to support audit readiness and compliance

Minimum Requirements

• Grade 12 (Matric)

• Proficiency in Microsoft Office Suite

• Experience in independently managing warehouse operations will be an advantage

Skills Required

• High administrative accuracy with the ability to manage large volumes of documentation

• Strong time management skills to meet tight processing deadlines

• Clear verbal and written communication skills for effective query handling

• Strong problem-solving and investigative ability

• Solid inventory control and reconciliation skills

• Proficiency in warehouse or ERP systems for credit processing and stock movements

• Excellent attention to detail, particularly with documentation and credits

• Strong customer service orientation with a responsive and solution-focused approach