Job Description

Cashbuild Vacancies – Store Manager

Store Manager – Cashbuild Vacancies

Job Description

As a Store Manager, your primary responsibility is to protect and grow the store’s market share in alignment with the store, division, and company strategies. You will be tasked with overseeing all store operations, managing staff, maintaining high standards, and ensuring a profitable, efficient, and customer-focused environment.

Requirements

• Grade 12 with at least 3 years of relevant retail management experience, or 5 years of retail management experience.

• Strong business acumen and the ability to work under pressure.

• Basic computer literacy.

• Proven leadership and administrative skills.

• Own transport with a valid driver’s license preferred.

• Own mobile phone.

• Knowledge of Health and Safety regulations (OHSA) and relevant country legislation.

• Strong Human Resources management skills.

• Attention to detail and accuracy.

Key Responsibilities

Strategic Management

• Develop and execute the store’s strategic plan, ensuring alignment with the overall divisional strategy and objectives.

Market Share Growth

• Drive sales, transactions, and market share in line with the store’s budget.

• Meet sales targets and growth objectives.

• Promote customer loyalty programs and third-party credit options.

• Create strategies to protect the store’s market from competitor encroachment.

• Regularly update and implement store business plans as required.

Customer Service

• Lead the implementation and monitoring of the store’s customer service strategy.

• Ensure that an effective delivery service is maintained as per company policy.

• Grow and manage the VIC and charge card customer base.

• Suggest improvements to the product range to meet market demands.

Asset Control

• Manage and control shrinkage in the store in line with company policy.

• Safeguard store assets including cash, stock, and fixed assets.

• Oversee debtor management and recommend security improvements.

• Ensure the physical security measures in the store are effectively maintained.

Business Trade Licenses

• Ensure all necessary trade licenses are valid and renewed on time.

Human Resource Management

• Align manpower with company and division strategy.

• Implement succession planning and career development within the store.

• Maintain open communication with the Store Employee Forum and staff.

• Facilitate training and development opportunities for employees.

• Effectively manage employee relations within the store.

Maintaining Store Standards

• Conduct daily floor walks to ensure the store is up to company standards.

• Ensure the implementation of action plans (PIP’s) when necessary.

• Maintain compliance with company policies and standards.

• Ensure the store’s cleanliness, merchandising, and overall readiness for business.

• Monitor the condition of store lighting, racking, and fixtures.

Stock Management

• Ensure stock is ordered and received in accordance with company policies.

• Manage damaged stock and ensure it is cleared as per policy.

• Implement strategies for obsolete or slow-moving stock.

• Handle excess stock as per company guidelines.

Safety (OHSA) Standards

• Oversee safety measures in compliance with local (OHSA) and neighboring country regulations.

• Ensure that all required safety checklists are completed and safety representatives are appointed.

• Investigate and manage safety incidents as per OHSA regulations.

Expense Management

• Manage the store’s expenses according to the financial model and budget guidelines.

Insurance Claims Administration

• Report all incidents to the relevant insurer and coordinate the claim process.

• Submit required documentation to the insurer and follow up as needed.

Management of CB Way

• Implement and maintain operational controls as per the CB Way.

Competencies

Leadership

• Inspires and motivates others to perform at their best.

• Takes responsibility and ensures accountability within the team.

• Delegates tasks effectively, providing clarity and ensuring the team has the support they need.

Result-Oriented

• Focused on achieving results and meeting objectives, even under pressure.

• Identifies solutions and remains determined to meet goals despite setbacks.

Planning

• Organizes activities systematically, setting clear priorities and realistic timeframes.

• Ensures the necessary resources are available to meet objectives and sticks to the plan.

Delegating

• Effectively delegates tasks in a structured, clear, and accountable manner.

• Provides enough responsibility for team members to complete tasks while maintaining oversight.

Performing Under Pressure

• Maintains consistent performance under stressful conditions, delivering quality results.

• Can handle setbacks without compromising on performance.

Market Orientation

• Stays informed about market trends and competitors.

• Identifies opportunities to align store strategies with market developments.

Integrity

• Demonstrates honesty and transparency in all aspects of work.

• Keeps commitments and handles sensitive information with care.

Accuracy

• Pays meticulous attention to detail, ensuring high standards are maintained.

• Works efficiently, avoiding mistakes by checking work thoroughly.

Client Focus

• Demonstrates a strong focus on customer needs and satisfaction.

• Resolves client issues with a friendly, approachable demeanor.

Personal Development

• Actively seeks opportunities for self-improvement and professional growth.

• Takes feedback constructively and works to enhance skills and knowledge.

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