Store Manager – Cashbuild Vacancies

Job Purpose

The Store Manager is accountable for protecting and growing profitable market share by leading all store operations in line with Store, Divisional, and Company strategies while ensuring operational excellence, compliance, and exceptional customer service.

Minimum Requirements

• Grade 12 with at least three years’ retail management experience, or five years’ related retail management experience

• Well-developed business acumen and financial understanding

• Strong leadership and people management skills

• Proven administrative capability with strong attention to detail

• Basic computer literacy

• Ability to perform effectively under pressure

• Valid driver’s licence with own transport preferred

• Own cell phone

• Sound knowledge of Health and Safety legislation in line with OHSA and relevant country regulations

• Strong human resource management skills

Key Performance Areas

Strategic Management

• Develop, implement, and manage the store’s strategic and business plans aligned with Divisional and Company objectives

• Drive execution of approved strategic initiatives within the store

Market Share Growth

• Grow transactions, sales, and market share in line with budgeted targets

• Achieve sales budgets and sustainable growth objectives

• Manage and promote customer loyalty programmes and third-party credit offerings

• Develop and implement action plans to protect market share in competitive environments

• Ensure store business plans are reviewed and updated as required

Customer Service

• Lead the implementation and monitoring of the Customer Service strategy

• Ensure an efficient and reliable delivery service in line with Company standards

• Grow and maintain VIC and charge card customer bases

• Recommend product range enhancements suited to local market needs

Asset Control

• Manage and control shrinkage in accordance with Company policy

• Safeguard all store assets, including cash, stock, and fixed assets

• Manage debtors and credit exposure within the store

• Analyse security requirements and implement appropriate controls

• Ensure physical security measures are consistently maintained

Business Trade Licences

• Ensure all required trade licences are valid, compliant, and renewed timeously where applicable

Human Resource Management

• Manage manpower requirements in line with Company and Divisional strategies

• Implement succession planning and career pathing within the store

• Maintain open communication with employee forums and staff

• Ensure effective training and development programmes are in place

• Manage employee relations and performance within the store

Maintaining Store Standards

• Conduct regular floor walks to monitor operational standards

• Implement and manage performance improvement plans where required

• Ensure compliance with Company policies, procedures, and audit standards

• Maintain high housekeeping and merchandising standards

• Ensure stores are consistently ready for business

• Ensure store infrastructure, lighting, and racking are maintained in good condition

Stock Management

• Ensure stock ordering and receiving processes comply with Company policy

• Manage damaged, obsolete, slow-moving, and excess stock in line with approved procedures

Store Safety (OHSA) Standards

• Manage all safety requirements in accordance with OHSA and applicable legislation

• Ensure completion of safety checklists and appointment of safety representatives

• Investigate, report, and manage all safety incidents

Expense Management

• Manage store expenses in line with the approved financial model, benchmarks, and budgets

Insurance Claims Administration

• Report all incidents to the relevant insurer promptly

• Liaise with insurers regarding claims and documentation requirements

• Submit complete and accurate claims documentation

CB Way Compliance

• Implement and maintain controls, disciplines, and standards in line with the CB Way

Core Competencies

Leadership

• Leads by example, inspires teams, and builds strong working relationships

• Empowers employees, recognises performance, and takes accountability

Results Orientation

• Focuses on achieving objectives and delivering results consistently

• Demonstrates resilience and solution-focused thinking

Planning and Organising

• Plans and prioritises activities effectively with clear timelines and resources

• Communicates plans clearly and ensures alignment across teams

Delegation

• Delegates tasks clearly with defined outcomes and accountability

• Monitors progress and provides guidance and support

Performance Under Pressure

• Maintains consistent and effective performance in high-pressure situations

Market Orientation

• Stays informed on market trends and competitor activity

• Identifies opportunities to strengthen the store’s market position

Integrity

• Acts ethically, responsibly, and in line with Company values

• Manages sensitive information with confidentiality

Accuracy

• Demonstrates strong attention to detail and structured work practices

• Ensures accuracy and completeness in all areas of responsibility

Client Focus

• Responds proactively to customer needs

• Creates a welcoming, service-driven store environment

Personal Development

• Actively seeks learning and development opportunities

• Uses feedback to continuously improve personal and professional performance