Job Description

Clicks Group Careers – Store Manager

Store Manager – Clicks Group Careers

Introduction
We are seeking a dedicated Store Manager to lead and direct store operations, ensuring efficient performance, service excellence, and achievement of sales, profit, and compliance targets, while maintaining a competitive advantage for the brand.

Duties & Responsibilities

Job Objectives:

• Drive the store’s financial performance by maximising sales, tracking daily targets, and implementing weekly and monthly sales plans with proactive actions.
• Manage and control all operational activities, including expenses, stock management, shrinkage, housekeeping, and administration.
• Oversee in-store execution of visual merchandising, ensuring presentation and promotional standards align with the brand image.
• Lead, develop, and motivate employees through effective selection, management, and ongoing development to build current and future business capability.
• Schedule staff in line with the Group’s labour policy to ensure all departments are fully and appropriately staffed.
• Ensure administrative responsibilities, including time and attendance records and submissions to HR, are completed efficiently.
• Implement customer service initiatives and corrective actions to enhance the customer experience, drive loyalty, and achieve club card participation targets.
• Build and maintain strong relationships with stakeholders, including centre managers, suppliers, and distribution centres, to maximise business opportunities.
• Monitor customer trends, demographics, and competitor activity to capitalise on opportunities.
• Promote cohesion and integration between store operations, pharmacy, and clinic teams.
• Drive a high-performing business culture that fosters employee engagement, customer satisfaction, and shareholder value.
• Support Clicks’ vision to be the customer’s first-choice health and beauty retailer by living and promoting company values.

Knowledge:

• Financial management principles and application
• Retail/FMCG operations, merchandising, and promotions
• Stock, cost, risk, and compliance management procedures
• Customer service excellence
• Labour legislation and IR practices
• Competency-based interviewing

Skills:

• Strong managerial and leadership skills
• Results and target driven
• Planning and organising
• Problem-solving
• Customer orientation
• Communication skills
• Computer literacy
• Financial acumen

Competencies:

Essential:

• Leading and supervising
• Planning and organising
• Delivering results and meeting customer expectations

Desirable:

• Entrepreneurial and commercial thinking
• Deciding and initiating action
• Working with people
• Analysing
• Coping with pressures and setbacks

APPLY NOW

37 total views, 2 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)