Warehouse Supervisor – Value Logistics

Purpose of the Role
The Warehouse Supervisor is responsible for overseeing and controlling the end-to-end picking function and inventory control within the warehouse. This role manages permanent and outsourced picking teams to ensure processes are followed consistently, productivity targets are met, and customer orders are picked accurately and dispatched on time. The position plays a critical role in driving efficiency, maintaining discipline, ensuring system-driven operations, and upholding safety, compliance, and productivity standards while supporting the wider warehouse team to deliver a reliable and cost-effective service.

Key Responsibilities

Warehouse Operations

• Supervise, guide, and support permanent and outsourced picking staff

• Maintain a disciplined, efficient, and controlled working environment

• Conduct daily check-ins with staff on progress, productivity, and challenges

• Ensure picking activities adhere to approved processes and warehouse standards

• Confirm system-driven picking and correct stock selection from designated bays

• Perform random accuracy checks on items and quantities

• Ensure picking productivity targets are consistently achieved

• Collaborate with warehouse planners to align picking with dispatch schedules

• Prevent delays, additional transport costs, and customer service issues through timely completion of picking

• Monitor picking equipment to ensure availability and functionality

• Ensure all picking-related administrative processes are correctly followed

• Compile daily reports on productivity, accuracy, delays, and operational challenges

• Maintain accurate records of staff performance and process deviations

Warehouse Supervision & Leadership

• Lead, train, and motivate picking teams

• Enforce company policies, health and safety standards, and disciplinary procedures

• Conduct regular team meetings, toolbox talks, and performance feedback sessions

• Drive continuous improvement within the picking function

Reporting & Documentation

• Prepare daily and weekly reports on productivity, accuracy, and inventory performance

• Monitor and report on KPIs including order accuracy, picking timelines, and stock variances

• Maintain accurate documentation for internal and external audit compliance

Health & Safety Compliance

• Ensure compliance with occupational health and safety requirements

• Conduct risk assessments and implement corrective actions

• Promote a safe, clean, and hazard-free warehouse environment

Housekeeping

• Maintain high housekeeping standards across the warehouse

• Ensure aisles, picking areas, and storage zones are free from obstructions and hazards

• Enforce daily housekeeping schedules

• Monitor hygiene, safety, and proper waste disposal practices

• Conduct regular inspections to identify and resolve cleanliness and safety risks

• Ensure tools, equipment, and PPE are correctly stored and maintained

Minimum Requirements

• Grade 12 (Matric)

• Diploma or Degree in Logistics, Supply Chain, or a related field (preferred)

• Proven picking experience in a warehouse environment

• Previous supervisory or team leader experience

Skills & Competencies

• Strong supervisory and people management skills

• Knowledge of WMS, MS Office, and inventory control practices

• Good literacy and numerical skills

• Excellent planning and organizational ability

• System-driven and process-focused mindset