Job Description

Clicks Group Careers – Pharmacy Manager

Pharmacy Manager – Clicks Group Careers

Introduction
The Pharmacy Manager is responsible for the efficient operation of the dispensary and clinic, leading the pharmacy team to deliver high standards of pharmaceutical care. This role ensures service excellence, achieves sales and compliance targets, and strengthens the brand’s competitive advantage.

Duties & Responsibilities

Job Objectives:

• Provide high standards of pharmaceutical care, including accurate and safe dispensing, generic substitution, and professional advice, in accordance with Clicks’ way of working, good pharmacy practice, and SAPC regulations.
• Manage all operational activities of the dispensary, including stock control, shrinkage management, housekeeping, and administration, ensuring compliance with SAPC regulations and company standards.
• Maintain operational viability through financial management, focusing on dispensary and clinic targets, expense management, and proactive decision-making.
• Develop and motivate employees, including learners and interns, through effective leadership, management, and ongoing development to build capacity and capability for current and future business needs.
• Schedule staff according to labour policies to ensure all departments are adequately staffed, and maintain accurate time and attendance and employee records submitted to HR.
• Drive customer service initiatives in the dispensary to enhance the customer experience, increase loyalty, and achieve club card participation targets.
• Foster integration and collaboration with the clinic and healthcare aisle to provide comprehensive healthcare solutions to customers.
• Support Clicks’ vision to be the customer’s first choice health and beauty retailer by living and promoting company values.
• Ensure cohesion, consistency, and integration between store operations, pharmacy, and clinic teams.
• Promote a high-performing business culture that drives employee engagement, customer satisfaction, and shareholder value.

Knowledge:

• SAPC regulations and relevant legal knowledge.
• Ethical working practices and compliance.
• Stock, cost, risk, and compliance management procedures.
• Patient care and professional counselling.
• Customer service excellence.
• Labour legislation and IR practices.
• Financial management principles.
• Competency-based interviewing.

Skills:

• Strong managerial, tutorship, and coaching abilities.
• Results and target driven.
• Planning and organising skills.
• Problem-solving capabilities.
• Customer-focused with excellent interpersonal skills.
• Computer literacy.
• Strong financial acumen.

Competencies:

Essential:

• Leading and supervising.
• Delivering results and meeting customer expectations.
• Planning and organising.

Desirable:

• Relating and networking.
• Coping with pressures and setbacks.
• Entrepreneurial and commercial thinking.
• Working with people.
• Adhering to principles and values.

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