Job Description

Clicks Group Careers – Pharmacy Manager

Introduction

Clicks Group Careers is seeking an experienced Pharmacy Manager to lead the dispensary and clinic operations, ensuring service excellence and the delivery of high-quality pharmaceutical care. This role is responsible for achieving sales and compliance targets while building a sustainable competitive advantage for the brand through strong leadership and operational excellence.

Duties & Responsibilities

Job Objectives
Pharmaceutical Care & Compliance

• Deliver high standards of pharmaceutical care, including accurate and safe dispensing, generic substitution, and professional counselling in line with company standards, Good Pharmacy Practice, and the legal scope of practice governed by South African Pharmacy Council.
• Ensure ethical practice and full regulatory compliance across all dispensary activities.

Operational Management

• Manage and control all dispensary operations, including stock management, shrinkage control, housekeeping, and administration in line with merchandising standards, regulatory requirements, and company policies.
• Maintain consistent operational standards that support safe, efficient service delivery.

Financial Performance & Viability

• Ensure the financial sustainability of the dispensary through effective expense management, achievement of clinic and dispensary targets, and proactive performance interventions.
• Analyse performance data and implement actions to improve profitability and operational efficiency.

People Leadership & Capability Building

• Build and lead a competent, motivated team, including learners and interns, through effective recruitment, leadership, coaching, and continuous development.
• Create a talent pipeline to meet current and future business needs.

Workforce Planning & Administration

• Plan and manage staffing in line with labour policies and workforce models to ensure appropriate coverage across departments.
• Ensure accurate weekly time and attendance records and submission of complete employee documentation to HR.

Customer Experience & Loyalty

• Lead customer service initiatives in the dispensary to deliver exceptional patient experiences, drive customer loyalty, and achieve ClubCard participation targets.

Integrated Healthcare Delivery

• Drive strong collaboration between the pharmacy, clinic, healthcare aisle, and store operations to deliver a seamless, end-to-end healthcare offering to customers.

Culture, Values & Performance

• Champion the vision of being the customer’s first-choice health and beauty retailer by living and driving company values.
• Foster a high-performance culture that strengthens employee engagement, customer satisfaction, and sustainable business growth.

Knowledge

• Regulatory and legal knowledge aligned with South African Pharmacy Council requirements
• Ethical working practices and compliance standards
• Stock, cost, risk, and compliance management procedures
• Patient care and professional counselling
• Customer service excellence principles
• Labour legislation and employee relations practices
• Financial management principles
• Competency-based interviewing techniques

Skills

• Strong leadership, mentoring, and coaching capability
• Results- and target-driven approach
• Effective planning and organisational skills
• Strong problem-solving and decision-making ability
• Customer-centric mindset with a focus on patient care
• Excellent interpersonal and communication skills
• High level of computer literacy
• Strong financial acumen

Competencies

Essential

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organising

Desirable

• Relating and Networking
• Coping with Pressure and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with People
• Adhering to Principles and Values

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