Manager, Revenue and Billing, Healthcare

Company: DSV Vacancies

Main Purpose of the Role

The Manager, Revenue and Billing, Healthcare is responsible for leading and managing all billing resources within DSV Contract Logistics Healthcare. The role ensures accurate, complete, and timely billing, owns revenue forecasting and budgeting processes, and serves as the custodian of all billing systems. This position leads a team of billing specialists and plays a key role in commercial support and financial performance.

Job-Related Requirements

• Degree in Management Accounting or a relevant financial qualification

• CIMA qualification will be an advantage

• Minimum of 3 years’ experience in revenue forecasting, budgeting, and variance analysis

• Minimum of 3 years’ experience in commercial and financial management, including contracts and SLAs

• Previous supervisory or management experience is advantageous

• Proven experience with automated billing systems, including billing rules, rate management, and billing dimensions

• Experience in analytics and business intelligence, including large datasets, BI analytics, and cubes

• Industry experience within warehousing, transport, or logistics is preferred

• Strong communication and conflict management skills across diverse stakeholders

• Strong organisational, planning, and execution skills with adherence to processes and controls

• Ability to collaborate effectively and uphold company values

Computer Skills

• Advanced Microsoft Excel, including pivot tables and cube analysis

• Proficiency in Microsoft Word and PowerPoint

Key Duties and Responsibilities

Month-End Billing Management

• Lead the billing team to ensure accurate, complete, and timely month-end billing in line with client commercial agreements

• Ensure all regional and corporate reporting deadlines are consistently met

• Support internal and external audits relating to billing processes

• Ensure invoicing schedules are established and maintained per client account

• Drive first-time-right invoicing standards

• Oversee SAP balancing with automated billing systems

• Approve ad hoc billing, billing changes, and billing batches at month end

Client Billing Queries and Support

• Support and resolve client billing queries, including credit notes and historical billing corrections

• Implement new client rate cards and billing structures

• Present billing processes during new client onboarding

• Engage directly with clients on billing investigations and resolutions

Annual Rate Increases

• Collaborate with commercial leadership to review and implement pricing changes and annual rate increases

• Proactively manage communication and execution of approved pricing adjustments

Forecasting and Budgeting

• Prepare annual revenue budgets and forecasts with a high degree of accuracy

• Perform monthly variance analysis against budget and forecast

• Produce monthly revenue reports across all revenue categories

Billing Systems Ownership and Enhancements

• Ensure accurate and complete data availability through Power BI and data warehouse platforms

• Act as custodian of automated billing systems for warehouse, administration, and transport operations

• Identify and implement automation opportunities to improve billing efficiency

• Log system enhancement requests, collaborate with BI developers, and conduct UAT testing

People Management

• Lead, develop, and manage the billing team through regular meetings and performance reviews

• Ensure job profiles, performance plans, and development initiatives are in place

• Conduct skills gap analysis and implement targeted training plans

• Foster a dynamic, high-performance team culture

Additional Responsibilities

• Engage with business stakeholders on new client implementations

• Support commercial negotiations related to rate increases

• Participate in exit planning for terminating accounts

• Maintain accurate and accessible billing documentation and month-end reports through shared platforms