Job Description

Pick n Pay Careers – Manager Clothing

Vacancy: Clothing Manager

Company: Pick n Pay Careers

Role Overview

The Clothing Manager is responsible for managing the daily operations, performance, and standards of the Clothing department within a Super/Hyper store. This role drives sales growth, ensures excellent customer service, and maintains compliance with Pick n Pay Clothing policies and values, while developing and motivating the team to achieve operational excellence.

Minimum Requirements

• Grade 12 / Matric qualification.
• 2–3 years’ supervisory or management experience in retail, preferably within clothing or fashion.
• Knowledge of visual merchandising (VM), promotions, and stock management processes.
• Proven track record of achieving sales and shrinkage targets.
• Willingness to work retail hours, including weekends and public holidays.

Core Competencies

• Strong leadership, coaching, and communication skills – assertive and confident.
• Excellent customer care and interpersonal skills.
• Commercial acumen with awareness of sales, shrink, and profitability.
• Knowledge of stock management and visual merchandising execution.
• Ability to motivate, develop, and lead a team effectively.
• Highly organised, detail-oriented, and accurate.
• Alignment with Pick n Pay values: customer first, accountability, doing good, collaboration.

Key Responsibilities

Sales & Profitability

• Deliver departmental sales and profit targets.
• Monitor daily sales reports with Area Manager support and implement corrective actions for underperforming categories.
• Identify opportunities for upselling and promotional execution.

Shrinkage & Security

• Implement shrink control processes, including fitting room monitoring, stock rotation, and damage control.
• Enforce security and loss prevention standards.
• Escalate shrink risks to Store Manager and Area Manager.

Merchandising & Standards

• Execute visual merchandising and promotional guidelines as directed by Pick n Pay Clothing.
• Maintain store floor, signage, and display standards.
• Ensure timely and accurate execution of promotions and markdowns.

Stock Management

• Oversee delivery processes, GRV accuracy, and replenishment from backup.
• Manage stock rotation, ensuring correct size availability and seasonal relevance.
• Report stock issues and coordinate markdowns or returns.

Customer Service

• Ensure all customers receive excellent service.
• Handle escalated queries and complaints courteously and effectively.
• Lead by example in promoting a customer-centric, service-driven culture.

People Management

• Lead and motivate the Clothing department team.
• Allocate daily tasks and monitor execution.
• Conduct coaching, performance management, and basic disciplinary actions.
• Identify training needs and liaise with HR/Area Manager for development support.
• Provide feedback on scheduling, absenteeism, and staff performance to the Workforce Manager.

Promotions & Pricing

• Ensure pricing and labelling accuracy.
• Execute promotions and markdowns according to divisional standards.
• Provide product performance feedback to the Area Manager.

Compliance & Administration

• Maintain hygiene, housekeeping, and safe working standards in floor and backup areas.
• Complete daily, weekly, and monthly administrative tasks and reporting with Area Manager support.
• Ensure full compliance with store, legal, and divisional policies.

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