Permanent General Manager – Clicks Group Careers
Job Description
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Clicks Group Careers – General Manager
General Manager – Clicks Group Careers
Introduction
Clicks Group Careers is seeking an experienced General Manager to lead The Body Shop South Africa. This role is based at the Head Office in Cape Town and reports to the Head of Beauty and Wellness Investment. The position requires strategic leadership, operational excellence, and a focus on growing brand value and market presence.
Duties & Responsibilities
Job Purpose:
Provide strategic leadership through a compelling and sustainable brand proposition while managing day-to-day operations in line with group objectives. Achieve sales and profit targets, drive operational and service excellence, and strengthen brand affiliation.
Job Objectives:
- Foster and maintain strong relationships with The Body Shop International.
- Develop and implement strategic decisions to enhance brand specialization, maintain market leadership, and grow the beauty categories.
- Achieve financial and operational targets to drive business growth.
- Communicate the brand proposition effectively and uphold brand values to build a motivated and engaged workforce.
- Maximise brand coverage across appropriate formats to retain and grow market share.
- Enhance customer loyalty and improve returns.
- Drive continuous business process improvements to ensure operational excellence.
- Manage people and resources to build capability, achieve current and future business needs, and meet transformation objectives.
Desired Experience & Qualifications
Job Knowledge:
- Understanding of international retail markets and benchmarking
- Retail operations management
- Financial management and reporting
- Marketing and merchandise management
- Supply chain management
- FMCG and health & beauty industry knowledge
- Investor relations and corporate governance
Job Skills:
- Strategic planning and financial management
- Marketing and merchandise management
- Planning, organising, and coaching
- Strong interpersonal and people management skills
- High-level verbal and written business communication
- Analytical thinking and problem-solving
- Decision-making and computer literacy
Experience:
- Minimum 10 years’ management experience in one or more of the following: Merchandise Management, General Management, Marketing Management, Retail Operations Management
- Experience in the health and beauty sector
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