Community Relationship Manager – Fidelity Vacancies

Job Description

The Community Relationship Manager is responsible for building, maintaining, and growing strong community relationships to support local growth strategies and reduce attrition. This role focuses on promoting community-based security solutions, driving market share growth, and strengthening relationships with key customers and community stakeholders to maximise sales and profitability.

Key Responsibilities

• Promote and sell community-focused security solutions

• Develop and implement strategic plans to drive sales growth and profitability

• Create and execute marketing plans in collaboration with the sales team to enhance brand visibility

• Ensure return on investment and profitability within existing schemes in collaboration with the Branch Manager

• Work closely with Branch Managers to implement strategies that reduce attrition within communities

• Identify market and industry trends to uncover new business opportunities

• Manage schemes through regular communication and formal meetings within the area of responsibility

• Negotiate contracts and pricing agreements with customers

• Build and maintain strong relationships with key customers and stakeholders

• Attend and participate in community events to enhance brand presence

• Establish and maintain relationships with SAPS, Community Watches, CPFs, and Community Forums

• Attend SAPS CPF meetings, including AGMs, monthly, weekly, and ad hoc meetings

• Collaborate with internal teams to ensure customer needs are met and business objectives achieved

• Identify challenges and develop proactive solutions to overcome obstacles

• Monitor competitor activity and market positioning

• Track and report on sales performance, market trends, and customer satisfaction

• Analyse suburb-specific data, including new clients, attrition, terminations, and crime trends, to support effective area management

• Provide insights into product development and marketing strategies based on customer and market feedback

Minimum Requirements

Qualifications

• Diploma or Degree in Business Administration, Marketing, or a related field

Experience and Skills

• Minimum of 5 years’ experience in sales, marketing, or customer relationship management

• Proven success in developing and managing long-term customer and community relationships

• Strong negotiation, communication, and interpersonal skills

• Strategic thinking with strong problem-solving abilities

• Experience in the consumer goods or related industry is advantageous

• Proficiency in CRM systems and Microsoft Office applications

• Proactive, solution-oriented mindset with a focus on quality and excellence

• Willingness to work flexible and extended hours as required

Core Competencies

• Relationship building and stakeholder management

• Strategic planning and execution

• Sales growth and retention focus

• Analytical thinking and decision-making

• Collaboration and teamwork