Change Manager – Clicks Group Careers

Job Description

Job Objectives

• Lead and apply a structured change management methodology to support Warehouse Management System implementations.

• Develop and execute comprehensive change management strategies to enable adoption of programme-driven changes.

• Support the design, development, delivery, and management of clear and effective communication plans.

• Assess organisational change impact, readiness, and stakeholder alignment.

• Conduct impact analyses and identify key stakeholders affected by change initiatives.

• Contribute to the design and delivery of training programmes by documenting requirements and supporting implementation.

• Develop and maintain a robust change management plan and overall change approach for programmes.

• Perform change management assessments and evaluate change effectiveness.

• Identify, analyse, and implement risk mitigation strategies related to change adoption.

• Anticipate, manage, and address resistance through structured interventions.

• Consult with and coach project teams on change management best practices.

• Produce actionable deliverables, including communication plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans.

• Engage and support senior leaders to drive visible sponsorship and commitment.

• Coach managers and supervisors to effectively lead their teams through change.

• Support organisational design activities, including defining roles and responsibilities.

• Coordinate change activities with internal and external specialists to ensure alignment.

• Integrate change management activities into overall project plans.

• Evaluate and ensure end-user readiness prior to go-live.

• Actively manage stakeholder engagement throughout the change lifecycle.

Minimum Requirements

Education

• Matric

• Bachelor’s degree in Commerce, Business Science, Science, or a related field with a focus on organisational transformation, change management, or consulting

Experience

• 5–7 years’ experience as a Change Manager

• Minimum of 3 years’ experience delivering large-scale change initiatives

• Proven track record in successful change management delivery and measurement

• Experience in designing and facilitating training sessions and workshops

• Strong knowledge and practical application of change management principles and methodologies

• Experience within a large retail environment is advantageous

• Distribution or warehouse management experience

• Proven experience leading change initiatives within Warehouse Management Systems

Job-Related Skills

• Proficiency in Microsoft Office applications

• Excellent verbal and written communication skills

• Strong understanding of warehouse and distribution centre operations

• High numerical ability and analytical skills

• Strong attention to detail and accuracy

• Effective decision-making and initiative-taking

• Strong writing and reporting capabilities

• Negotiation and influencing skills

• Excellent organisational and communication skills

• Compliance and governance awareness

• Leadership and supervisory capabilities

• Deadline-driven with the ability to perform under pressure