Relief Business Analyst – Pep Vacancies

Purpose of the Role

The Relief Business Analyst serves as a critical link between Business Stakeholders, Systems Teams, Pepkor IT, and external technology partners. This role supports the execution of business strategy by analysing, designing, and improving business processes and system functionality using industry standards and best practices.

Key Responsibilities

• Analyse, discover, and document business processes to support continuous improvement initiatives

• Elicit, manage, and define business requirements to enable efficient system-supported processes

• Develop clear and accurate user stories that define system configuration or development needs

• Create detailed test cases to support comprehensive system testing

• Coordinate and deliver training and effective knowledge transfer to users

• Support project management activities to ensure delivery against scope, timelines, and objectives

• Test and validate system configurations to ensure solutions meet business requirements

• Facilitate and manage User Acceptance Testing activities

• Govern business processes and standard operating procedures

• Provide user support and troubleshoot system and process issues

• Execute ad hoc tasks as required to support business operations

Required Knowledge, Skills, and Competencies

• Buying experience within a retail environment

• In-depth understanding of retail business processes

• Experience working on cross-functional projects

• Sound project management skills

• Strong presentation, communication, and stakeholder engagement skills

• Logical and structured approach to problem-solving

• High attention to detail with strong organisational skills

• Agile, adaptable, and quick learner with an innovative mindset

• Resilient, proactive, and able to think strategically with a big-picture perspective