Purpose of the Job

Maximising service, sales and profitability by obtaining maximum productivity, efficiency and customer satisfaction.

Key Responsibilities 

Staff Management

• Manage staff time and attendance, productivity, and efficiency
• Supervise and coach staff to maintain a customer-focused environment
• Ensure staff adhere to the dress code and PPE requirements
• Identify training and development needs for staff
• Conduct staff performance reviews/appraisals as required
• Hold regular staff meetings and feedback sessions
• Workshop Operations, Capacity Planning and Work in Progress (WIP)
• Conduct daily WIP planning
• Monitor and manage workshop productivity and efficiency
• Interact daily with Service Advisors and the Parts Department to ensure parts availability for scheduled services
• Ensure all vehicles are serviced in line with OE service schedules and requirements, and confirm all vehicles are tested and operating correctly after work is completed
• Ensure errors are rectified to minimise recurrence of complaints
• Ensure workshop operations run smoothly and resources are utilised optimally
• Maintain up-to-date knowledge of industry developments

Customer Service Levels

• Ensure internal and external customers are kept up to date with their vehicle’s progress at all times
• Resolve customer complaints promptly

Workshop Administration

• Ensure 100% accurate data input in Embrace (e.g. hour readings, job start and end dates, correct fault codes, and correct job types)
• Ensure all SOPs are adhered to
• Update workshop manuals when necessary
• Ensure accurate costing and closure of job cards
• Ensure all required documents are attached to job cards, both manually and electronically
• Ensure job cards are sent to the Isando filing room according to the monthly handover schedule
• Ensure quotations from preferred suppliers for outsourced and outwork jobs are requested, received, and processed on time
• Sign off job cards in accordance with requirements
• Ensure all recovery billing is documented and invoiced to external customers

Reports

• Generate the open job card report daily; investigate and ensure only WIP job cards remain open
• Report any WIP to management
• Generate the open purchase order report daily; investigate and ensure only WIP orders remain open
• Submit all required reports to management within agreed timelines

Asset Management

• Manage and maintain all company assets
• Report any loss or damage of company assets to management
• Request asset disposal in line with SOP and authority schedules

Recovery and Warranty Claims

• Ensure correct recovery and warranty claim processes are followed

Financials/Budget

• Manage the workshop in a cost-effective manner and within budget
• Provide profit and loss reports as requested

Quality Standards

• Ensure the workshop has the correct tools and equipment for the job at hand
• Ensure tools are in good working condition and suitable for specific tasks
• Conduct frequent spot checks to ensure required service standards are met

General 

• Maintain professional conduct at all times
• Assist with operational functions as required
• Ensure dress code complies with company SOPs
• Maintain housekeeping standards on a daily basis
• Ensure Health and Safety standards are consistently upheld
• Maintain accurate technical information and ensure it is accessible to the technical team
• Attend product and technical training as required

Apprentice Programme

• Manage the apprentice programme within your workshop

 Minimum Requirements

• Grade 12 (Matric)
• 7-10 years’ Previous Workshop Management experience

Skills Required

• Able to apply business principles and processes applicable to own work area/environment under general supervision
• Ability to articulate – to relay information back and forth
• Able to motivate the team to achieve the best results