Permanent Intermediary Administrative Assistant | One Spark Vacancies
Job Description
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One Spark Vacancies – Intermediary Administrative Assistant
Location: Johannesburg, Gauteng
Company: One Spark
Job Type: Permanent
Job Sector: Administrative Support
Job Title: Intermediary Administrative Assistant
Company: One Spark
Purpose of the Role:
At One Spark, we are committed to delivering exceptional service and building trusted partnerships in the insurance industry. As we expand, the success of our broker and intermediary relationships is crucial to our growth. This role is designed to provide strategic administrative support, ensuring seamless operations and empowering our team to drive meaningful impact.
The Intermediary Administrative Assistant will serve as a vital support pillar to our Senior Broker Consultant, managing policy administration, communication workflows, and compliance tracking. Your meticulous approach and proactive problem-solving will enable our brokerage team to focus on scaling One Spark’s intermediary network effectively.
Role Summary:
This is a dynamic support role for a detail-oriented and resilient professional who thrives in a fast-paced environment. You will be the operational backbone of our intermediary team, ensuring efficiency, accuracy, and compliance. Your contributions will enhance partner experiences, streamline processes, and provide the Broker Consultant with the insights needed for strategic decision-making.
Benefits:
- Career growth opportunities within a forward-thinking insurance leader
- Access to learning and development programs for professional advancement
- A supportive, high-performance work culture
Key Responsibilities:
Policy Administration & Data Management
- Maintain precise digital records of policy documentation and intermediary communications
- Track and resolve outstanding requirements through cross-departmental coordination
- Support the full administrative lifecycle of intermediary onboarding and growth
Communication & Relationship Management
- Serve as the primary liaison between intermediaries and internal teams (Operations, Finance, Compliance)
- Address inbound queries related to policies, commissions, and onboarding
- Maintain clear, structured communication channels and provide updates to the Broker Consultant
Operational & Compliance Support
- Identify and escalate process bottlenecks, system issues, or policy delays
- Ensure all administrative tasks adhere to regulatory and internal standards
- Conduct quality audits to uphold data integrity and contribute to process improvements
Business Growth & Administrative Leadership
- Support the expansion of our intermediary panel by refining admin workflows
- Contribute to SOP documentation and team training initiatives
- Assist in onboarding new partners and coordinating enablement efforts with marketing and operations
Technical Skills:
- Proficiency in Microsoft Excel and CRM tools
- Familiarity with insurance administration systems
- Strong data entry and database management capabilities
- Basic understanding of compliance, POPIA, and FAIS regulations
Soft Skills:
- Exceptional attention to detail and accuracy
- Strong written and verbal communication skills
- Proactive problem-solving and initiative
- Ability to manage multiple priorities under pressure
- Discretion and trustworthiness
- Growth-oriented mindset
Experience:
- 3+ years of administrative experience in insurance, financial services, or related fields
- Proven ability to support senior professionals or consultants
- Prior interaction with brokers, intermediaries, or IFAs (preferred)
- Background in a major South African insurer (advantageous)
Qualifications:
- Matric (required)
- NQF Level 5 in Insurance, Financial Services, or Office Administration (advantageous)
- RE5 certification or willingness to obtain it within the first year (preferred)
- FAIS compliance or commitment to achieving compliance
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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