Job Description

Cashbuild Vacancies – General Assistant

General Assistant – Cashbuild Vacancies

Job Description
Deliver exceptional customer service in-store by assisting customers with product selection and queries. Responsible for merchandising stock, accurate shelf price labelling, and maintaining a clean, safe, and organized store environment within your assigned area.

Requirements

• Minimum Grade 10 or NQF 3 with 1 year of relevant work experience, or Grade 12 without experience
• Ability to communicate effectively in English and the main local language
• Valid South African ID or work permit
• Basic numeracy skills for accurate calculations
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure and maintain attention to detail

Key Performance Areas

Customer Service

• Assist customers in selecting the correct products and resolving queries
• Address and resolve customer complaints professionally

Merchandising Standards

• Merchandised bulk stock safely according to store layout and planograms
• Maintain your area of responsibility fully stocked and organized

Housekeeping

• Keep aisles clear and safe for customers
• Merchandised stock immediately upon receipt
• Ensure accurate shelf price labelling in your area
• Complete checklists for canteen and toilet/shower schedules as required

Safety (OHSA) Compliance

• Follow safety protocols to ensure the safety of staff and customers
• Ensure racking and bulk areas are safe and accessible
• Report any safety or stock discrepancies to the Store Manager

Stock Loss Management

• Report damaged or missing stock to the Store Manager

Core Values

Integrity

• Maintain professional standards, keep promises, handle sensitive information responsibly, and act with sincerity

Accuracy

• Handle tasks with attention to detail, work systematically, prevent mistakes, and ensure completion from start to finish

Client Focus

• Respond proactively to customer needs, provide friendly service, and approach issues with a solution-oriented mindset

Personal Development

• Recognize personal strengths and weaknesses, pursue learning opportunities, follow training programs, seek feedback, and focus on continuous improvement

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