Job Description

Clicks Group Careers – Store Manager

Store Manager – Clicks Group Careers

About the Program:
Are you passionate about retail and service excellence? As a Store Manager, you will lead and manage a store team to deliver outstanding results, creating a competitive advantage for the brand. This role reports to the Area Manager and offers a dynamic, challenging opportunity to shape store performance and customer experience.

Duties & Responsibilities:

Job Purpose:

• Ensure efficient store operations and service excellence by leading the store operations team to meet sales, profit, and compliance targets.

Job Objectives:

• Achieve store financial targets by driving and maximising sales, monitoring daily, weekly, and monthly objectives, and taking proactive action as needed.
• Manage all operational activities, including expenses, stock management, shrinkage, housekeeping, and administration.
• Oversee in-store execution of visual merchandising to maintain presentation and promotional standards aligned with the brand image.
• Develop a competent and motivated team through effective selection, leadership, and ongoing development to meet current and future business needs.
• Schedule staff according to labour policies to ensure departments are fully and appropriately staffed.
• Ensure accurate administrative management, including weekly time and attendance and employee records submission to HR.
• Implement customer service initiatives, take corrective actions to enhance the customer experience, and drive loyalty and clubcard participation.
• Build and maintain strong relationships with centre managers, suppliers, and distribution centres to achieve business objectives.
• Monitor customer trends, demographics, and competitor activity to identify and capitalise on opportunities.
• Promote cohesion and integration between store operations, pharmacy, and clinic teams.
• Foster a high-performing culture that delivers employee engagement, customer satisfaction, and shareholder value.
• Support the Group’s vision to be the first-choice health and beauty retailer by exemplifying company values.

Desired Experience & Qualification:

• Essential: Grade 12 (50% Maths, 50% English)
• Essential (External applicants): B. Degree or Diploma in Retail/Finance Management, Pharmacy, or related field
• Minimum 2 years’ experience in a store management role within a retail/FMCG environment or completion of the Clicks Trainee Store Management Programme
• Experience in financial management, including budgets, profit and loss statements, and financial ratios

Job Knowledge & Skills:

• Financial management principles and application
• Retail/FMCG merchandising and promotions expertise
• Stock, cost, risk, and compliance management procedures
• Customer service excellence
• Labour legislation and IR practices
• Competency-based interviewing
• Strong managerial and leadership skills
• Results and target-driven
• Planning, organisation, and problem-solving skills
• Customer-focused with strong communication skills
• Computer literacy and financial acumen

Essential Competencies:

• Leading and supervising
• Planning and organising
• Delivering results and meeting customer expectations
• Entrepreneurial and commercial thinking
• Deciding and initiating action
• Working with people
• Analysing
• Coping with pressures and setbacks

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