Job Description

Flysafair careers – Airport Operations Specialist (Airside)

Airport Operations Specialist (Airside) – FlySafair Careers

About the Role:
The Airport Operations Specialist (Airside) is responsible for planning, coordinating, and monitoring airside operations to ensure safety, efficiency, and compliance with regulatory and company standards. This role combines operational oversight, data analysis, and stakeholder management to optimise airport performance and passenger service.

Key Responsibilities:

• Develop and oversee weekly operational plans, aligning staffing and equipment with business priorities and passenger demand forecasts.
• Anticipate operational constraints and recommend proactive solutions to maintain service quality and compliance.
• Contribute to workforce and capacity planning to ensure operational resilience.
• Manage relationships with contracted third-party providers and airport authorities, ensuring adherence to contracts, SLAs, and safety standards.
• Conduct performance reviews with service providers, addressing deficiencies and negotiating improvements.
• Collaborate with internal stakeholders, including Flight Operations, Technical, and Ground Handling, to align operational activities.
• Act as delegated authority for the Base Manager during absences, ensuring operational continuity and compliance with safety, security, and regulatory requirements.
• Provide guidance and direction to operational staff, escalating and resolving complex issues when required.
• Represent the Base Manager in audits, regulatory inspections, and cross-functional operational forums.
• Collect, interpret, and model operational data, including turnaround times, incident investigations, delay root cause analysis, passenger handling metrics, and third-party KPIs.
• Design and maintain dashboards and reporting tools to monitor real-time performance and long-term trends.
• Apply statistical and data visualisation techniques to generate actionable insights that improve efficiency, reduce costs, and enhance service delivery.
• Partner with the Base Manager and senior stakeholders to make data-driven recommendations on operational strategy and resource allocation.

Requirements:

• Grade 12 or equivalent.
• Diploma or Bachelor’s Degree in Aviation Management, Data Analytics, Logistics, or related discipline.
• Minimum 7 years’ experience in airport or airline operations, with at least 2 years in a specialist or supervisory capacity.
• Demonstrated experience in third-party/vendor performance management.
• Proven experience in data analytics and applying insights to improve operational efficiency and service quality.
• Knowledge of baggage and ramp handling procedures.
• Familiarity with IATA Airport Handling Manual (AHM) and Ground Operations Manual (GOM).
• Understanding of Ground Support Equipment (GSE), safety standards, and maintenance.
• Sound knowledge of SACAA regulations and airport operational standards.
• Knowledge of relevant Airport Authority Operations Procedures Manual and IATA Dangerous Goods Manual.
• Proficient in data analysis tools, reporting systems, and Microsoft Office.

Personal Attributes:

• Professional, reliable, and integrity-driven.
• Able to work independently and proactively.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent stakeholder engagement and vendor management skills.
• Confident decision-making under operational pressure.

Application Guidelines:

• Email applications will not be accepted.
• Preference given to members of under-represented designated groups.
• If no feedback is received within two weeks of the closing date, consider the application unsuccessful.

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