Store Manager – Clicks Group Careers

Job Objectives

• Drive and achieve the store’s financial performance by maximising sales, tracking daily, weekly, and monthly targets, and taking proactive corrective action when required

• Manage and control all store operations efficiently, including expenses, stock management, shrinkage, housekeeping, and administrative functions

• Ensure effective in-store execution of visual merchandising, maintaining presentation and promotional standards aligned with the brand image

• Build a competent, engaged, and motivated team through effective recruitment, leadership, performance management, and continuous development

• Schedule staff in line with labour policies and workforce models to ensure optimal coverage across all departments

• Oversee all administrative processes, ensuring accurate completion and submission of time, attendance, and employee records to HR

• Deliver customer service initiatives that enhance the customer experience, build loyalty, and achieve Clicks ClubCard participation targets

• Develop and maintain strong relationships with key stakeholders, including centre management, suppliers, and distribution centres, to maximise business opportunities

• Monitor customer trends, demographics, and competitor activity to identify and capitalise on growth opportunities

• Promote alignment and collaboration between store operations, pharmacy, and clinic teams

• Foster a high-performance culture that drives employee engagement, customer satisfaction, and sustainable business results

• Live and drive company values to support the Group’s vision of being the customer’s first choice health and beauty retailer

Knowledge

• Strong understanding and application of financial management principles

• Solid retail or FMCG background with knowledge of merchandising and promotional strategies

• Knowledge of stock, cost, risk, and compliance management processes

• Understanding of customer service excellence standards

• Knowledge of labour legislation and industrial relations practices

• Knowledge of competency-based interviewing techniques

Skills

• Strong leadership and managerial capability

• Results-focused with a proven ability to achieve targets

• Effective planning and organisational skills

• Strong problem-solving ability

• High customer orientation

• Clear and effective communication skills

• Computer literacy

• Strong financial acumen

Competencies

Essential

• Leading and supervising

• Planning and organising

• Delivering results and meeting customer expectations

Desirable

• Entrepreneurial and commercial thinking

• Deciding and initiating action

• Working effectively with people

• Analysing information

• Coping with pressures and setbacks