Job Purpose:
The Warehouse Supervisor is responsible for the effective management and control of inventory within the warehouse, ensuring that good Wholesale & Distribution practices are followed. This role plays a key part in maintaining compliance, optimizing warehouse operations, and driving performance.

Key Responsibilities:

• Ensure adherence to compliance, Standard Operating Procedures (SOPs), and company policies (SHEQ, QA).

• SsssOversee productivity management, including capacity management, order processing cycle time, manning utilization, and addressing unplanned downtime.

• Manage equipment uptime and maintenance, ensuring asset inspections and reports are completed as required.

• Report daily performance and order status, and prepare daily, weekly, and monthly management reports.

• Ensure the achievement of daily operational targets.

• Process orders within the required turnaround times, including transfers and sales orders.

• Supervise and conduct cycle counting and bin check processes.

• Manage return stock to vendors and address claims generated by operations.

• Oversee inventory and receiving departments for both wholesale and distribution.

• Maintain high standards of housekeeping within the warehouse.

• Ensure quality and output levels meet company standards.

• Manage staff performance, including training and discipline, while setting targets and deadlines for direct reports.

• Assist in stock counts within the PDC wholesale and distribution sectors.

• Resolve order disputes and claims, both internally and externally.

• Manage overtime requirements for staff as needed.

Desired Experience & Qualifications:

Experience and Education:

• Matric/NQF Level 4 (Essential)

• Relevant Tertiary Qualifications (Advantageous)

• 3 to 5 years of experience in a Pharmaceutical, Distribution & Wholesale, FMCG, or Supply Chain & Logistics environment (Essential)

• At least 2 years of experience in dealing with supplier returns, with a strong understanding of supplier policies and proven experience in the inventory department

• 1 to 2 years of supervisory or people management experience

• SAP and KNAPP experience will be advantageous

Job-Related Knowledge and Skills:

• Knowledge of Warehouse Management Systems (WMS) and ERP systems

• Proficient in MS Office (Word and Excel)

• Strong product knowledge

• Financial understanding, including budget management

Competencies Required:

• Effective communication at all levels

• Excellent negotiation skills

• Strong planning and coordination skills

• Ability to work well in a team

• Ability to work under pressure and meet time deadlines

• Integrity and honesty

• Attention to detail

• Proficient in Excel reports and driving efficiencies