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21 Feb 2025

Permanent Technical Manager-Winelands – Fidelity Vacancies

Fidelity Services Group – Posted by shazilih –  Cape Town, Western Cape, South Africa

Job Description

Fidelity Vacancies – Technical Manager-Winelands

Fidelity is seeking an experienced Technical Manager – Winelands to oversee service operations, manage client queries, and lead a team of service technicians. The ideal candidate will ensure high-quality technical service delivery while maintaining operational efficiency.

Qualifications & Experience:

  • Grade 12 or equivalent qualification.
  • Minimum of 3 years in a management role.
  • Strong customer service background.
  • Proven experience in people management.
  • Computer proficiency in MS Office, Listener, Outlook, and Internet applications.
  • PSIRA Registration (Grade B).
  • Valid driver’s license.
  • Familiarity with SAIDSA requirements is advantageous.

Key Responsibilities:

  • Plan and manage service callouts efficiently.
  • Handle client queries related to technical issues and account matters.
  • Achieve Field Force Transformation (FFT) targets.
  • Ensure effective stock control and conduct vehicle inspections.
  • Oversee health and safety compliance, including injury reporting and SHE inspections.
  • Conduct toolbox talks and safety meetings with installation staff.
  • Identify training and development needs and provide coaching to staff.
  • Manage recruitment and HR-related matters for technical team members.
  • Monitor staff well-being and ensure high levels of motivation.
  • Compile and submit key reports, including service targets, fuel consumption, SMS tests, and compliance checks.
  • Oversee installer activities, drive sheet monitoring, and internal communications.

Performance Standards:

  • Ensure weekly service targets are consistently met.
  • Deliver first-time resolution to client queries and ensure accurate service payments.
  • Maintain stock loss below 1%.
  • Report all incidents to HR within 24 hours.
  • Conduct and document monthly inspections, SHE meetings, and toolbox talks.
  • Ensure effective training and staff performance monitoring.
  • Submit AODs and payroll documents before the monthly deadline.
  • Provide timely responses to Listener notes and internal emails.
  • Maintain accurate tracking of installer activities.
  • Ensure timely completion and submission of all required reports.

Fidelity is committed to fair employment practices and workforce development. Preference may be given to historically disadvantaged candidates and black female applicants in line with our

 

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