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9 Mar 2025

Permanent Technical Coordinator – Fidelity Vacancies 

Fidelity Services Group – Posted by shazilih –  Cape Town, Western Cape, South Africa

Job Description

Fidelity Vacancies – Technical Coordinator

Fidelity is looking for a highly organized and detail-oriented Technical Coordinator to manage administrative and scheduling tasks within the technical department. This role ensures the efficient allocation of technical resources, coordination of service and installation jobs, and effective communication between technicians, clients, and other departments.

Minimum Qualifications and Experience:

  • Grade 12 or equivalent
  • Strong verbal and written communication skills
  • Minimum of 2 years of administrative experience
  • Proficiency in MS Office
  • Experience with Listener software is an advantage

Key Responsibilities:

  • Collect and review quotes for the designated area and ensure they are recorded on Listener
  • Assign quotes to technicians and prioritize tasks to optimize travel time and efficiency
  • Schedule jobs based on technician capacity and geographic location for servicing and installations
  • Contact clients to confirm appointment times, including technical bookings and control room scheduling
  • Assist the sales team with technician scheduling
  • Manage aged jobs and provide pipeline figures for installations
  • Assist with job card distribution and reports, including BNS and insurance reports
  • Coordinate installations for the CPT sales team
  • Ensure all documents received from OTC are handed to the Technical Manager for technician allocation
  • Monitor and follow up on key lists such as Top 20, Low Battery, and Overactive lists
  • Resolve scheduling queries promptly and escalate issues when necessary
  • Provide support to technicians, including loading radios and conducting tests
  • Assist with Environmental Health and Safety (EHS) responsibilities
  • Provide technical assistance to clients as needed
  • Ensure forward scheduling of all jobs the same day
  • Support the department by covering for absent team members to maintain efficiency
  • Order, issue, and control stock, including assisting with stock takes and warehouse responsibilities
  • Assist with technical invoicing and distribution of service and installation stock to technicians

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