System Supervisor – Cashbuild Vacancies

Job Description
The System Supervisor is responsible for managing and supervising all Point of Sale (POS) transactions to ensure excellent customer service and accurate processing. The role oversees Cash Office operations, banking procedures, and all related POS administrative functions in line with company standards.

Minimum Requirements

• Grade 12 with at least 5 years relevant experience, or a minimum of 10 years related work experience

• Ability to communicate in English and the dominant local language

• Above-average numerical skills

• Proven ability to deliver exceptional customer service

• Ability to perform effectively under pressure

• Computer literacy

• Previous cashier experience

Key Performance Areas

Point of Sale and Customer Service

• Ensure all Speedpoint, credit, and debit card transactions are processed accurately and efficiently

• Assist customers through clear, professional, and effective communication

• Handle customer requests, queries, and complaints, resolving or escalating when required

• Deliver fast, friendly, and efficient service at all times

• Control and ensure availability of stationery and consumables within the store

Cash Handling and Banking

• Control store floats including petty cash, till floats, and change floats

• Manage change ordering and dispensing

• Balance and record petty cash expenses and vouchers in the petty cash ledger

• Process back-office transactions and cash up cashiers and the back-office till

• Manage bulk deposits, special deposits, charge cards, loyalty cards, and returns

• Ensure all returns are valid and processed correctly

• Action cash clearances and resolve cash-related queries

• Ensure timely cash pick-ups and collections

• Conduct end-of-day sessions on all POS terminals

• Perform daily cash-ups for all POS terminals, including the back-office terminal

• Ensure a second designated employee is present during Cash in Transit collections

• Confirm daily takings are collected by the Cash in Transit service provider

Ready for Business

• Implement and maintain Ready for Business processes

• Ensure cashiers maintain their areas of responsibility

• Maintain a neat and organised Cash Office at all times

• Ensure only Cash Office-related documentation is kept, filed neatly, and up to date

People Management

• Ensure adequate cashier coverage to assist customers at all times

• Ensure trained backup cashiers are available

• Monitor and ensure completion of daily cashier duties and checklists

• Schedule cashier shifts, leave, and time off timeously

• Provide and coordinate product knowledge training for cashiers in agreement with the Store Manager

• Supervise POS staff and monitor performance

• Ensure all cashiers comply with the company dress code

Safety (OHSA)

• Ensure adherence to all safety standards and procedures

Security Awareness

• Remain vigilant to suspicious individuals or activities inside and outside the store

• Maintain strict password security

• Ensure the Cash Office is secured at all times

• Keep the Cash Office door locked during cash-ups, pick-ups, and Cash in Transit collections

• Ensure till pick-ups are conducted within set parameters

• Restrict Cash Office access to authorised personnel only

• Secure safe keys in approved custody

• Prohibit storage of rations, stock, or unrelated documentation in the Cash Office

Core Values

Integrity

• Acts in accordance with accepted ethical and professional standards

• Keeps commitments and manages expectations responsibly

• Handles sensitive information with care and confidentiality

Accuracy

• Maintains attention to detail and works in an orderly manner

• Ensures accuracy from start to finish and prevents errors through careful checking

Client Focus

• Responds proactively to customer needs in a friendly and helpful manner

• Demonstrates ownership of customer issues with a solution-driven approach

Personal Development

• Actively seeks opportunities for learning and skill development

• Participates in relevant training and requests feedback for continuous improvement