Job Description

Pick n Pay Careers – Store Manager

Overview: We are seeking a dedicated and experienced Store Manager to oversee store operations, ensure compliance with standards and regulations, and achieve set targets and deadlines. This role requires strong leadership, excellent organizational skills, and a passion for delivering exceptional customer service.

Requirements:

• Grade 12 (NQF Level 4) or equivalent
• Proven experience in a managerial role or previous reliever experience
• Computer literate (MS Outlook, Excel, Word, MS Teams/Zoom)
• Willingness to work irregular hours, including evenings, weekends, and stock takes
• Flexibility to be transferred between stores as needed
• Ability to undertake physical hands-on tasks
• Completion of an assessment is required

Competencies:

• Passion for the product and customer service
• Strong interpersonal and communication skills
• Attention to detail and accuracy
• Effective staff management and development
• Sense of urgency, enthusiasm, and high energy level
• Assertiveness and ability to work under pressure
• Motivated, self-confident, and proactive
• Team player with a results-driven approach

Key Responsibilities:

Customer Journey:

• Maintain a customer-centric approach and ensure high customer service standards
• Address all customer service requests and provide information on products and services
• Adhere to visual merchandising (VM) standards and execute plans and promotions

People Management:

• Manage all people-related aspects, including staff recruitment and development
• Address employee performance issues and provide necessary training and development
• Assist with performance management and succession planning

Daily Operations/Stock Management/Risk Management:

• Open and close the store in accordance with security procedures
• Conduct start and end-of-day reporting and administrative tasks (staff scheduling, invoices, pricing, banking, etc.)
• Ensure merchandise is handled, captured, packed, and displayed according to company policy
• Monitor product quality, control shrinkage, and adhere to Occupational Health and Safety (OHS) standards

Sales/Promotions:

• Promote sales to achieve budget targets and monitor sales performance
• Conduct and implement sales promotions, markdowns, and RTCs (Reduced to Clear)

APPLY  NOW

398 total views, 2 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)