Job Description

Clicks Group Careers – Store Manager (Medium)

Store Manager (Medium) – Clicks Group Careers

About the Program:
As a Store Manager (Medium), you will lead and direct the store operations team to ensure efficient store performance and service excellence. Your leadership will drive sales, profit, compliance, and a competitive advantage for the brand.

Duties & Responsibilities:

Job Objectives:

• Achieve the store’s financial targets by driving sales, monitoring daily objectives, and implementing weekly and monthly sales plans.
• Manage and control all operational activities including expenses, stock management, shrinkage, housekeeping, and administration.
• Oversee in-store execution of visual merchandising to maintain brand-aligned presentation and promotional standards.
• Build a competent and motivated team through effective selection, leadership, and continuous development.
• Schedule staff according to labour policies to ensure each department is fully and appropriately staffed.
• Maintain accurate administrative records, including weekly time and attendance submissions to HR.
• Implement customer service initiatives and take corrective actions to enhance customer experience, loyalty, and club card participation.
• Foster strong relationships with stakeholders, including centre managers, suppliers, and distribution centres, to maximize business opportunities.
• Monitor customer trends, demographics, and competitor activity to capitalize on market opportunities.
• Promote cohesion and integration between store operations, pharmacy, and clinic teams.
• Drive a high-performing culture that enhances employee engagement, customer satisfaction, and shareholder value.
• Support the Group’s vision to be the first-choice health and beauty retailer by exemplifying company values.

Knowledge:

• Financial management principles and application
• Retail/FMCG merchandising and promotion strategies
• Stock, cost, risk, and compliance management
• Customer service excellence
• Labour legislation and IR practices
• Competency-based interviewing

Skills:

• Strong managerial and leadership abilities
• Results and target-oriented
• Planning and organisational skills
• Problem-solving capability
• Customer-focused mindset
• Effective communication
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and supervising
• Planning and organising
• Delivering results and meeting customer expectations

Desirable:

• Entrepreneurial and commercial thinking
• Deciding and initiating action
• Working with people
• Analytical skills
• Coping with pressures and setbacks

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