Job Purpose: To ensure the efficient operation of the store and deliver service excellence by leading and managing the store operations team, with the goal of meeting sales, profit, and compliance targets to gain a competitive advantage for the brand.

Job Objectives:

• Drive and maximize sales to achieve financial performance, tracking daily, weekly, and monthly sales plans, and proactively taking action as needed.

• Efficiently manage all store operations, including expenses, stock management, shrinkage, general housekeeping, and administrative tasks.

• Oversee the in-store execution of visual merchandising, ensuring that promotional standards and store presentation are maintained in alignment with the brand image.

• Lead, manage, and motivate employees through effective selection, training, and ongoing development to ensure that the store team is capable of meeting current and future business needs.

• Adequately schedule staff in accordance with the Group’s labor policies and labor model to ensure that each department is properly staffed.

• Ensure efficient management of administrative tasks, including time and attendance tracking and employee record-keeping, with submission to HR as required.

• Implement customer service initiatives to enhance the customer experience, build customer loyalty, and meet club card participation targets.

• Build and maintain positive relationships with key stakeholders, including center managers, suppliers, and distribution centers (DCs), to achieve business objectives and maximize opportunities.

• Stay informed about customer trends, demographics, and local competitors to identify and capitalize on business opportunities.

• Drive cohesion and integration across the store operations, pharmacy, and clinic teams.

• Foster a high-performance business culture that supports employee engagement, customer satisfaction, and shareholder value.

• Support the company’s vision of being the customer’s first choice health and beauty retailer by upholding and promoting company values.

Desired Experience & Qualifications:

Education and Experience Requirements:

• Essential: Grade 12 (Mathematics 50% and English 50%).

• Essential: Bachelor’s degree or Diploma in retail/finance management, pharmacy, or a related field (for external applicants).

• Minimum of 2 years of experience in a store management role within a retail/FMCG store operations environment, or successful completion of the Clicks Trainee Store Management Programme.

• Experience in financial management, including budgets, profit and loss statements, and financial ratios.

Job Knowledge and Skills Required:

• In-depth understanding and application of financial management principles.

• Strong background in retail/FMCG operations, with a solid understanding of merchandising and promotions principles.

• Knowledge of stock, cost, risk, and compliance management procedures.

• Expertise in customer service excellence.

• Familiarity with labor legislation and industrial relations practices.

• Knowledge of competency-based interviewing.

• Sound managerial skills with the ability to lead and motivate a team.

• Results-driven, with strong planning and organizing skills.

• Excellent problem-solving skills and a strong customer orientation.

• Strong communication skills, both verbal and written.

• Proficient in computer literacy.

• Solid financial acumen.

Essential Competencies:

• Leadership and supervision skills.

• Planning and organizing abilities.

• Ability to deliver results and meet customer expectations.

• Entrepreneurial and commercial thinking.

• Initiative and decision-making skills.

• Effective collaboration and working with people.

• Analytical abilities.

• Resilience and ability to cope with pressures and setbacks.