Job Description

Clicks Group Careers – Store Manager – Clicks Discovery Place – Johannesburg

Job Purpose:
To oversee the efficient operation of the store, ensuring service excellence by leading and directing the store operations team to meet sales, profit, and compliance targets. This will contribute to establishing a competitive advantage for the brand.

Job Objectives:

• Drive the store’s financial performance by maximizing sales, tracking daily, weekly, and monthly targets, and proactively taking necessary actions to meet them.

• Effectively manage and control all operational activities, including expenses, stock management, shrinkage, general housekeeping, and administration.

• Oversee the in-store execution of visual merchandising, ensuring that presentation and promotional standards are met and the store’s appearance aligns with the brand image.

• Ensure that employees are competent and motivated by managing the selection, leadership, and ongoing development processes to build the capacity and capability required to meet current and future business needs.

• Schedule staff appropriately in accordance with the Group’s labour policy and relevant labour models to ensure departments are fully staffed.

• Efficiently manage administrative responsibilities, including ensuring that time and attendance records, as well as employee records, are completed and submitted to HR.

• Implement customer service initiatives to ensure an outstanding customer experience, drive customer loyalty, and achieve club card participation targets.

• Build and maintain strong working relationships with key stakeholders (centre managers, suppliers, and distribution centres) to ensure business objectives are achieved and opportunities are maximized.

• Stay aware of customer trends, demographics, and needs, and monitor the activity of local competitors to capitalize on business opportunities.

• Foster cohesion and integration between the store operations, pharmacy, and clinic teams.

• Promote a high-performing business culture that enhances employee affiliation, customer satisfaction, and shareholder value.

• Support the Group’s vision to be the customer’s first choice health and beauty retailer by embracing and promoting the company’s values.

Desired Experience & Qualifications:

• Education and Experience Requirements:

  • Essential: Grade 12 (Maths 50% and English 50%)

  • Essential: Bachelor’s Degree or Diploma in retail/finance management, pharmacy, or a related field (External applicants)

  • Minimum 2 years of experience in a store management role within a retail/FMCG environment, or successful completion of the Clicks Trainee Store Management Programme

  • Experience in financial management, including budgeting, profit and loss statements, and financial ratios

Job Knowledge and Skills Required:

• Strong understanding and application of financial management principles

• Solid retail/FMCG background and knowledge of merchandising and promotional principles

• Familiarity with stock, cost, risk, and compliance management procedures

• Expertise in customer service excellence

• Knowledge of labour legislation and IR practices

• Competency in conducting interviews based on specific competencies

• Strong managerial, problem-solving, and organizational skills

• Customer-focused with excellent communication skills

• Proficient in computer literacy

• Strong financial acumen

Essential Competencies:

• Leading and Supervising

• Planning and Organizing

• Delivering Results and Meeting Customer Expectations

• Entrepreneurial and Commercial Thinking

• Deciding and Initiating Action

• Working with People

• Analytical Thinking

• Coping with Pressures and Setbacks

 APPLY NOW

240 total views, 4 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)