Job Description

Clicks Group Careers – Store Manager – Clicks Ben Fleur

Job Objectives:

• Drive and maximize the store’s financial performance by tracking daily targets and executing weekly and monthly sales plans, while taking proactive actions to meet sales goals.

• Effectively manage all operational activities within the store, including overseeing expenses, stock management, shrinkage control, housekeeping, and administration.

• Ensure successful in-store execution of visual merchandising, maintaining store presentation, and meeting promotional standards in line with the brand’s image.

• Lead and manage a motivated and competent team through effective selection, leadership, management, and ongoing development to meet business needs.

• Schedule staff in accordance with the Group’s labor policy and model to ensure each department is appropriately staffed.

• Handle all administrative responsibilities efficiently, ensuring accurate weekly time and attendance and employee records are submitted to HR.

• Execute customer service initiatives within the store, taking corrective action to improve the customer experience, drive loyalty, and achieve club card participation targets.

• Build and maintain strong relationships with relevant stakeholders, such as center managers, suppliers, and DCs, to achieve business objectives and maximize opportunities.

• Monitor customer trends, demographics, and local competitors to capitalize on market opportunities.

• Foster cohesion between store operations, pharmacy, and clinic teams to ensure integration and consistency.

• Cultivate a high-performance business culture focused on employee affiliation, customer satisfaction, and shareholder value.

• Uphold and promote the Group’s vision to be the customer’s first choice in health and beauty by living and driving the company values.

Knowledge:

• Strong understanding and application of financial management principles

• In-depth knowledge of retail/FMCG operations, merchandising, and promotions

• Expertise in stock, cost, risk, and compliance management procedures

• Commitment to customer service excellence

• Understanding of labor legislation and industrial relations practices

• Proficient in competency-based interviewing

Skills:

• Strong managerial and leadership skills

• Results-driven and target-oriented

• Excellent planning and organizational abilities

• Strong problem-solving skills

• Customer-focused with excellent communication skills

• Proficient in computer literacy

• Solid financial acumen

Competencies:

Essential:

• Leading and supervising teams

• Planning and organizing tasks

• Delivering results and meeting customer expectations

Desirable:

• Entrepreneurial and commercial thinking

• Deciding and initiating actions

• Effective people management

• Analytical thinking

• Coping with pressures and setbacks

Desired Experience & Qualifications:

Experience:

• Minimum of 2 years’ experience in a store management role within retail or FMCG operations, or successful completion of the Clicks Trainee Store Management Programme

• Financial management experience, including budgets, profit and loss statements, and financial ratios

Education:

• Essential: Grade 12 with 50% in Maths and English

• Essential: B. Degree or Diploma in retail, finance management, pharmacy, or a related field (External applicants)

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