Job Description:
BUCO is seeking a dynamic and experienced Store Manager to lead our Kathu branch. The ideal candidate will be responsible for driving store profitability, managing operations, and ensuring exceptional customer service. Key responsibilities include:

• Manage Profitability: Ensure continuous growth and profitability by managing costs and maximizing sales turnover and returns. Identify new business opportunities, take calculated risks, and generate innovative ideas to boost sales.
• Planning and Budgeting: Work with the Operations Executive and Regional Operations Manager to translate business objectives into an actionable Operating Plan for the store.
• Procurement, Stock Control, and Merchandising: Ensure smooth inward logistics, purchase products according to procurement policies, and maintain optimal stock levels while controlling stock losses.
• Maintain Stock Variances: Keep stock levels at optimal levels and monitor variances.
• Financial Management: Compile and adhere to the store’s budget, ensuring all financial processes follow best practices and company procedures.
• Customer Service: Handle customer complaints efficiently, coordinate promotions and advertising, and enhance the store’s brand presence in the market.
• Day-to-Day Operations: Oversee daily store operations, including administration, sales, customer service, and managing branch employees.
• Operational Analysis: Analyze operational data to identify success areas and resolve issues with support from the Operations Management Team.
• People Management: Lead, motivate, and develop the store team to achieve store objectives while maintaining a positive working environment.
• Legislative Compliance and Corporate Governance: Ensure compliance with all relevant legislation and company policies, addressing legal matters as required.

Requirements:

• Grade 12
• Bachelor’s degree in commerce or equivalent experience preferred
• Financial or Management diploma is advantageous
• 5-10 years of retail experience
• At least 3 years in a junior to mid-level management position
• Industry-related experience is preferred
• Strong financial acumen and logistics/procurement skills
• Knowledge of merchandising principles
• Knowledge of the Occupational Health and Safety Act is a plus