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9 Mar
2025
Permanent Site Manager-Retail – Fidelity Vacancies
Job Description
Fidelity Vacancies – Site Manager-Retail
A vacancy is available for a Site Manager-Retail at the Mall of Africa Shopping Centre, reporting to the Regional Contract Manager. This position is responsible for managing three retail outlets for a client within the mall, with a primary focus on shrinkage control, security compliance, and ensuring client requirements are met professionally and efficiently.
Key Responsibilities
- Maintain strong client relationships regarding security services provided.
- Ensure security officers are posted on-site promptly and meet contractual requirements.
- Conduct on-site training for security officers with a focus on shrinkage prevention.
- Identify potential stock loss risks and implement action plans for prevention.
- Continuously assess service levels and recommend improvements to enhance security operations.
- Supervise and manage security staff effectively.
- Address HR-related queries in a timely manner.
- Investigate incidents and provide detailed reports.
Qualifications and Experience
- Matric certificate with PSIRA Grade A or B registration and accreditation.
- Minimum of 5 years of retail experience, preferably within a retail store environment.
- Experience as a Site Manager overseeing a security team.
- Knowledge and experience in investigation techniques.
- Understanding of stock loss prevention and shrinkage action plans.
- Staff management experience is essential.
- Proficiency in computer applications.
- No criminal record.
- Strong planning, administration, leadership, and organizational skills.
- Excellent communication and client liaison abilities.
- Valid driver’s license and reliable transport.
- Availability to work day shifts (Monday to Friday) and alternate weekends.
- Must reside near the Midrand area.
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