Job Description

Ackermans Careers – Shop Assistant

Are you a high-energy, self-motivated individual with a passion for delivering outstanding customer service? Ackermans is seeking a Shop Assistant to join our dynamic retail team. In this role, you’ll ensure a superior shopping experience through effective stock management, merchandising, and efficient transaction processing.

Key Responsibilities:

1. Customer Service:
   • Deliver exceptional service to enhance the shopping experience.
   • Assist customers in locating products and address any queries or complaints.
2. Cashier Duties:
   • Accurately process cash and card payments.
   • Manage lay-bys and customer refunds.
   • Report discrepancies to the supervisor and maintain till balance.
3. Merchandising:
   • Ensure stock is properly priced and attractively displayed.
   • Maintain product availability on the sales floor.
   • Perform housekeeping duties and stay updated on promotions.
4. Risk Management:
   • Ensure all products are tagged according to company policy.
   • Participate in stock takes and monitor for shoplifting or fraud, reporting any suspicious activity to management.
5. Company Values:
   • Uphold Ackermans’ values, policies, and procedures in every aspect of your work.

Knowledge, Skills & Experience:

• Excellent customer service and communication skills (fluent in English; additional languages are a plus).
• High energy levels and strong motivation to achieve targets.
• Previous retail experience is advantageous.

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