Permanent Service Technician – West Coast – Fidelity Vacancies
Job Description
Fidelity Vacancies – Service Technician – West Coast
The Service Technician is responsible for servicing and maintaining alarm systems for domestic, commercial, and industrial clients in the West Coast region.
Qualifications and Experience:
Matric or equivalent
Minimum of five years’ experience as an alarm technician
Experience in programming, wiring, installations, and fault finding
Job Requirements and Attributes:
Valid driver’s license
PSIRA Grade E registration
Strong knowledge of DSC, FBI, CADDX, IDS, Paradox, and Texecom systems
Experience with CCTV, intercom systems, and access control
Ability to work standby shifts as required
Duties and Responsibilities:
Technical Responsibilities:
Conduct service calls, maintenance, and repairs of alarm systems
Program alarm panels and ensure proper system functionality
Complete handovers and provide quotations to clients
Process invoices and job cards after each service call
Link new clients to the system and reprogram alarms when taking over existing systems
Perform small installations when required
Administrative Responsibilities:
Complete daily drive sheets and maintain accurate records
Prepare job reports and technical invoices promptly
Provide quotations for system upgrades
Conduct routine inspections of vehicles, electrical equipment, and ladders, reporting findings to the Field Line Manager
Perform regular stock control checks and report shortages immediately
Keep the company vehicle clean and organized
Performance Standards:
Technical Standards:
Attend or reschedule service calls as required
Program alarm panels according to company standards
Ensure timely completion of all required documentation
Install and service alarms to meet ADT quality standards
Administrative Standards:
Accurately complete all drive sheets, reports, and invoices
Provide precise and timely quotations to clients
Conduct weekly inspection checks and maintain stock levels
Maintain a clean and presentable company vehicle at all times
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