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9 Mar 2025

Permanent Service Technician-South – Fidelity Vacancies 

Fidelity Services Group – Posted by shazilih –  Cape Town, Western Cape, South Africa

Job Description

Fidelity Vacancies – Service Technician-South

The Service Technician-South position is responsible for servicing and maintaining alarm systems across domestic, commercial, and industrial sectors. The role requires technical expertise in alarm systems, troubleshooting, and ensuring efficient service delivery to clients.

Qualifications & Experience

  • Matric or equivalent qualification.
  • Minimum of 5 years’ experience as an alarm technician.
  • Proficiency in programming, wiring, installations, and fault-finding.

Job Requirements & Attributes

  • Valid driver’s license.
  • PSIRA registered (Grade E).
  • Strong knowledge of DSC, FBI, CADDX, IDS, Paradox, and Texecom alarm systems.
  • Familiarity with CCTV, intercom systems, and access control.
  • Availability for standby duty as per the duty schedule.

Duties & Responsibilities

Technical:

  • Perform service calls, maintenance, and repairs on alarm systems.
  • Program alarm panels to required standards.
  • Complete handovers, quotations, invoices, and job cards after each service call.
  • Conduct system link-ups for new clients.
  • Reprogram alarm systems during system takeovers.
  • Carry out small installations when required.

Administrative:

  • Complete daily drive sheets.
  • Submit job reports and technical invoices.
  • Provide quotations for system upgrades.
  • Conduct and report vehicle, electrical, and ladder inspections.
  • Maintain stock control and report shortages.
  • Keep the company vehicle clean and organized.

Performance Standards

Technical:

  • Ensure all scheduled service calls are attended or rescheduled promptly.
  • Maintain programming standards for alarm panels.
  • Accurately complete all required documentation within the prescribed timeframes.
  • Ensure alarm programming meets ADT standards.
  • Perform all installations in compliance with company guidelines.

Administrative:

  • Accurately complete all drive sheets, job reports, and invoices.
  • Provide detailed and accurate quotations.
  • Conduct weekly inspection checks.
  • Maintain sufficient stock levels and report any discrepancies.
  • Ensure the company vehicle is always clean and well-maintained.

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