Job Description

Pepkor Vacancies – Service Center Administrator

Job Description

We are seeking a dedicated and energetic Service Center Administrator to join our dynamic retail environment. The ideal candidate will have excellent customer service skills, high accuracy, and a commitment to honesty and integrity. This role is essential for ensuring smooth customer interactions, processing transactions efficiently, and performing administrative tasks to meet targets in both the tech and furniture retail segments.

Key Responsibilities:

• Provide customer-centric service and assist with all customer inquiries

• Meet individual performance targets

• Manage administrative tasks with accuracy and attention to detail

• Process transactions and handle cash-ups

• Ensure effective self-management and work well within a team

• Follow security and safety protocols

• Manage reception duties and operate the switchboard

• Maintain up-to-date product knowledge

• Receive and dispatch stock

• Maintain store presentation, including merchandising and housekeeping

Minimum Requirements:

• Matric qualification

• Strong numeracy skills

• Ability to handle money and perform accurate cash handling

• Computer literacy with proficiency in MS Office (Word, Excel)

• Strong attention to detail

• Good interpersonal and communication skills

• Teamwork and effective telephone etiquette

• Target-driven and customer-focused

• Practical experience in financial and administrative roles

• SAP experience is an advantage

• Cellular and retail experience

• Knowledge of company policies, practices, processes, and systems

• High level of conscientiousness and integrity

• Ability to detect fraud and follow security measures

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