Job Description

Clicks Group Careers – Service Advisor – Clicks Carnival Mall – Gauteng

Job Purpose:
The Service Advisor is responsible for ensuring service excellence at the point of sale by delivering fast, efficient customer service and managing point of sale (POS) operational activities effectively.

Job Objectives:

• Direct and control all operational activities at the point of sale in a timely and efficient manner to ensure smooth operations.

• Manage stock and cash safely, minimizing shrinkage while maintaining a high standard of housekeeping and administration.

• Train, motivate, and manage shop assistants/cashiers, ensuring they deliver exceptional service at all times.

• Ensure adequate staffing of shop assistants/cashiers based on the work schedule, company policies, and labour legislation.

• Resolve customer queries promptly and efficiently in line with company policies, ensuring customer satisfaction.

• Promote the Clicks clubcard to achieve clubcard participation targets.

• Enforce security measures, cash controls, return policies, and all relevant administrative duties to minimize stock losses and ensure security at the point of sale.

• Deliver outstanding customer service by acting as a brand ambassador and providing a friendly and professional service.

• Support Clicks’ vision of being the customer’s first choice health and beauty retailer by living and promoting the company’s values.

• Stay updated on products, ranges, promotions, and events to provide customers with accurate and relevant information at all times.

Desired Experience & Qualifications:

• Qualifications:

  • Essential: Grade 12

  • Desirable: Maths 50% and English 50% at Grade 12 level

  • Essential: Relevant Retail/Business Management qualification (External applicants)

  • 1 year of experience in a customer-facing role, with experience managing a team in a retail/FMCG store operations environment

  • Experience in numeracy and stock management

Skills, Abilities, and Job-Related Knowledge:

• Understanding and application of financial management principles

• Strong retail/FMCG background and knowledge of merchandising and promotions principles

• Knowledge of stock, cost, risk, and compliance management procedures

• Expertise in customer service excellence

• Understanding of labour legislation and IR practices

• Experience with competency-based interviewing

• Results-driven with sound managerial, planning, and organizational skills

• Strong problem-solving capabilities

• Excellent customer orientation and communication skills

• Proficiency in computer literacy and numeracy

Competencies:

• Leading and supervising

• Delivering results and meeting customer expectations

• Relating and networking

• Following instructions and procedures

• Working with people

• Analyzing and planning

• Coping with pressures and setbacks

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