Mission/Core Purpose of the Job:
To lead the implementation of a robust regional sales strategy and manage the Indirect Channels & Corporate Branded Retail Channel owned stores team, ensuring sales targets are met and exceeded. This role encompasses overseeing regional operations to optimize sales force productivity, including planning, reporting, quota setting, process optimization, recruitment, and training.

Key Responsibilities

Regional Sales Operations Management

• Execute MTN SA’s regional sales strategy, ensuring alignment with operational objectives and driving sales and distribution within an FMCG model.
• Monitor performance data to identify trends, analyze effectiveness, and recommend strategies for improvement.
• Collaborate with Regional Sales Managers to achieve Direct and Indirect Channel sales targets, addressing bottlenecks and ensuring seamless operations.
• Drive customer-centricity among sales teams to enhance customer experience, loyalty, and retention.
• Implement and manage enabling technologies, including CRM systems, to enhance field sales team performance and ensure data compliance.
• Work closely with product development to refine offerings based on customer feedback.
• Develop and implement frameworks and work plans to align with MTN SA’s overarching strategy.
• Regularly monitor regional sales performance by segment and channel to identify underperformance, develop mitigation plans, and adjust strategies as needed.

Collaboration and Coordination

• Build and maintain strong relationships with Finance, Supply Chain, Marketing, and other Consumer functions to ensure cross-functional synergy.
• Collaborate with Quality Assurance and Internal Audit teams to conduct periodic quality and process audits.
• Work across divisions to deliver customer-specific offers and drive channel efficiency, profitability, retention, and loyalty.

Governance and Reporting

• Participate in operational and tactical meetings, providing insights and resolving escalations impacting service delivery.
• Report regularly on team performance against KPIs, compliance to SLAs, and the progress of strategic initiatives.
• Manage and control budgets in line with business objectives, ensuring resource allocation aligns with divisional goals.

Key Performance Areas (KPAs)

• Strategy execution to enhance customer experience and maximize profitability.
• Achievement of sales targets across regions, segments, and channels.
• Implementation of continuous improvement practices and alignment with local and global best practices.

Qualifications and Experience

• Education: Minimum 4-year tertiary qualification in Business, Sales, or related field; Master’s degree advantageous.
• Experience:
  • 7+ years in a multinational business environment with an understanding of emerging and mature markets.
  • 5+ years in management, with at least 3 in a relevant industry.
  • Proven track record of leading operational change and transformation initiatives.
  • Experience in diverse cultural and geographical contexts advantageous.
• Skills:
  • Strong proficiency in MS Office (Word, Excel, Outlook).
  • In-depth understanding of marketing processes in the telecom industry.

Key Competencies

• Strategy implementation and problem-solving.
• Innovative and forward-thinking approach.
• Decisive leadership with a customer-focused mindset.