Job Description

Dsv Vacancies – Senior Manager, Projects

Senior Manager, Projects – DSV Vacancies

Main Purpose of the Role
The Senior Manager, Projects is responsible for leading and managing a highly experienced project team, ensuring successful delivery of complex logistics projects across Africa while driving profitability, operational excellence, and client satisfaction.

Minimum Requirements

• Minimum of 5 years’ project management experience, including exposure to African markets
• Proven ability to manage road carrier negotiations, contracts, and tender submissions
• Previous experience managing and leading teams
• Strong knowledge of customs compliance for both inbound and outbound operations
• Solid understanding of Incoterms
• Strong supply chain knowledge with the ability to anticipate risks and proactively manage client expectations

Qualifications

• Matric is essential
• Supply Chain or Logistics degree is advantageous, or extensive relevant work experience

Computer Packages

• Proficiency in MS Word, Excel, and Outlook
• Experience using CargoWise One
• Working knowledge of SAP

Duties and Responsibilities

• Drive and manage project department profit and loss, identifying revenue leakage and improvement opportunities
• Prepare comprehensive management reports with detailed analysis, feedback, and corrective actions
• Ensure consistent service delivery to both internal and external clients
• Manage vendors, including transporters and service providers, with SLAs reviewed through structured monthly meetings
• Lead rate negotiations, implementation, and participation in key road freight tenders and quotations
• Facilitate weekly departmental meetings and oversee bi-annual staff performance appraisals
• Collaborate closely with sales teams to secure new business and retain existing clients
• Apply Lean principles to identify inefficiencies, eliminate waste, and improve processes
• Implement, review, and enforce work instructions and SOPs to ensure operational consistency
• Continuously drive productivity improvements and operational efficiencies
• Ensure financial and operational reports are reviewed, actioned, and that errors are addressed through root cause analysis and training
• Lead, coach, and motivate team members, tracking individual and team performance against targets aligned with company strategy
• Manage departmental productivity, workflow, and provide detailed monthly management reports
• Ensure successful project close-out, including evaluation and structured feedback to key stakeholders
• Participate in client business reviews alongside sales and client retention teams
• Resolve quality issues through coaching, training, and disciplinary processes where required
• Ensure full compliance with customs regulations, operational standards, and internal processes
• Identify and address training needs related to systems, operations, and client engagement
• Drive profitability and operational consistency across all project routes
• Travel as required to support project execution and client requirements
• Manage the end-to-end operational workflow of the project department to ensure optimal efficiency
• Ensure compliance with internal audit requirements and alignment with SOPs
• Implement and maintain QSHE standards within the team
• Ensure customer service levels and SLA commitments are consistently met
• Participate in and contribute to all key project-related tenders
• Review metrics and financial KPI milestone reports to ensure effective outcomes
• Implement robust risk mitigation strategies supported by clear operational processes and work instructions
• Ensure client SOPs are implemented, reviewed, and maintained
• Lead key client implementations across project and road operations
• Maintain strong client relationships and drive retention initiatives
• Actively support new business development and the sales process where required

Added Advantages

• Strong team player with excellent leadership and mentorship capabilities
• Self-driven, organized, and highly motivated
• Ability to perform under pressure in deadline-driven environments
• Confident, focused, and professional in presentation
• Strong people management and interpersonal skills
• Willingness to take ownership, accountability, and responsibility for results

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