Job Overview
As the Senior Manager – Prepaid Product, you will drive the strategic implementation and management of MTN SA’s Prepaid Products and Value-Added Services (VAS). Your mission is to enhance revenue, profitability, customer experience, and Net Promoter Score (NPS) by managing core product portfolios (Voice, Data, and International Calling), non-core portfolios, and value-added services.

Key Responsibilities

Strategic Leadership

• Implement MTN SA’s Prepaid Products and VAS strategy, ensuring alignment with overall product strategy and divisional goals.
• Develop business plans and secure required resources to achieve objectives.

Governance and Reporting

• Participate in operational, tactical, and governance meetings.
• Manage escalations, propose solutions, and ensure timely resolution of critical issues.
• Provide detailed reporting on performance metrics, risks, and progress of Prepaid segment initiatives.

Operational Excellence

• Drive the execution of product enhancements and new product launches in line with the product roadmap.
• Ensure successful delivery of projects across cross-functional teams, maintaining high-quality standards throughout the lifecycle.
• Conduct market research and competitor analysis to recommend and implement innovative product improvements.

Collaboration and Coordination

• Work closely with stakeholders across Commercial, Technical, and Quality Assurance divisions to deliver market-ready products.
• Align with Marketing and Brand teams to develop effective Go-To-Market strategies and drive customer awareness.

Performance Management

• Monitor team KPIs, compliance with SLAs, and implement improvement plans for enhanced efficiency.
• Promote continuous innovation and digital adoption to meet margin improvement targets.

Budget Management

• Oversee budgets for the Prepaid Products and VAS division, ensuring alignment with business goals.
• Approve expenditures and ensure adherence to financial objectives.

Key Qualifications

Education

• Minimum: Bachelor’s degree (3 years)
• Preferred: Honors or Master’s degree

Experience

• 7+ years in a global or multinational business environment (telecom experience advantageous).
• Minimum 5 years in managerial roles, with 3 years in a relevant sector.
• Proven track record in operational marketing, change management, and cross-cultural collaboration.

Skills

• Strong proficiency in MS Office (Word, Excel, Outlook).
• Deep understanding of telecom marketing processes.
• Demonstrated ability to lead teams, drive results, and foster innovation.

Core Competencies

Strategic Focus

• Decisive problem-solver with a focus on strategy implementation.
• Proficient in aligning products with divisional and market needs.

Leadership Excellence

• Skilled in managing teams, driving change, and fostering collaboration.
• Effective relationship builder across diverse stakeholders.

Results-Oriented

• Operationally astute and committed to achieving performance targets.
• Passionate about continuous improvement and customer-centric innovation.