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23 Nov
2024
Permanent Senior Manager – Head of Outsource – MTN Careers
Job Description
MTN Careers – Senior Manager – Head of Outsource
Job Description:
The Senior Manager – Head of Outsource will oversee end-to-end solutions delivery, with a focus on driving commercial success, fostering innovation, and enhancing customer experience. This leadership role is responsible for managing multiple functions to optimize margins, accelerate time-to-market, and increase solution maturity, including:
- Product Management
- Pre-sales and Architecture
- Engineering/Platform
- Delivery Functions
- Alliances
- Go-to-market
The role is accountable for the profitability of assigned business solutions, ensuring operational excellence, and managing the P&L across the business line.
Key Responsibilities:
Strategy Development
- Lead the design and execution of comprehensive solutions strategies, ensuring alignment with MTN’s broader organizational goals.
- Drive growth strategies for solutions, aligning with sales targets and overall business line objectives.
- Develop and implement solution-specific plans while continuously assessing market trends and customer needs to refine the strategy.
- Deliver actionable roadmaps, frameworks, and methodologies that enable the business line to innovate and improve time-to-market.
Business Line Solution Leadership (End-to-End)
- Lead a multi-functional team across pre-sales, product management, engineering, and delivery to develop and enhance innovative solutions.
- Oversee pre-sales activities to support business development and ensure proposed solutions meet customer requirements.
- Collaborate with Product and Engineering teams to align solutions with business strategy and customer demands.
- Continuously improve the solution development process, ensuring scalable, innovative solutions.
- Manage cross-functional delivery teams, ensuring alignment across all stakeholders and that solutions meet customer expectations and SLAs.
Business Operations Leadership
- Develop Service Level Agreements (SLAs) to meet contractual obligations and customer needs.
- Lead partnerships with internal and external teams to co-develop products and initiatives.
- Implement integrated project management models to ensure project completion with defined timelines and deliverables.
- Oversee business processes, focusing on optimization, automation, and scalability.
- Manage performance across multiple functional units, ensuring consistency and excellence in outputs.
Financial Management/ Budget and Cost Control
- Manage the P&L for assigned solutions, focusing on cost optimization and revenue growth.
- Collaborate with leadership teams to set budgets and sales targets, ensuring financial sustainability.
- Monitor financial metrics, identify areas for improvement, and control costs without compromising quality.
- Prepare regular financial reports for senior management, ensuring alignment with overall business goals.
Governance, Risk and Reporting
- Develop and enforce policies and procedures to ensure operational efficiency, compliance, and risk management.
- Supervise contract management, ensuring compliance with procurement standards and mitigating risks.
- Identify and manage risks related to service delivery, legal, regulatory, and operational factors.
Continuous Improvement
- Research industry innovations and identify best practices to implement within the business.
- Foster thought leadership by staying informed on trends and sharing knowledge internally and externally.
People Leadership/Management
- Lead and develop a high-performing team, setting clear goals and KPIs to ensure success.
- Attract and retain talent, focusing on employee engagement and professional development.
- Promote a culture of continuous improvement, high performance, and accountability.
Qualifications and Experience:
- 3-year degree in Technology Systems, Telecommunication Management, Information Technology, or related field (MBA/Master’s preferred).
- Minimum of 10 years’ experience in Sales & Commercial roles within a telecommunications environment.
- Proven track record in senior management, overseeing cross-functional teams, and delivering innovative solutions.
- Expertise in Growth Strategy, P&L Management, and leading solution-specific initiatives.
- Experience with Agile, Lean methodologies, and a strong understanding of AI and other emerging technologies.
Required Skills:
- Multi-disciplinary leadership with expertise in P&L and Financial Management.
- Agile and Lean Methodologies.
- Solution-specific technical proficiency (e.g., AI).
- Strong background in customer engagement, sales, and pre-sales.
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