Job Description

 Mr Price Careers – Sales Specialist

Job Description
As a Sales Specialist for Mr Price Money, you will drive business growth by leveraging your expertise in sales forecasting, process improvement, and data analysis. This role involves collaborating with various teams to ensure efficient solution implementation, optimizing contact center operations, and providing key stakeholders with performance updates. Additionally, you will manage the training and development of the sales team to adapt to market changes effectively.

Key Responsibilities:

Sales Forecasting and Strategy:

• Develop strategies to expand the customer base and implement incentives.
• Provide accurate sales forecasts and plan for staffing needs based on contact volume and headcount.
• Stay updated on market advancements and proactively plan data requirements for campaigns.

Stakeholder Management:

• Manage relationships with key stakeholders across business units and teams to enhance contact center performance and achieve business objectives.
• Collaborate with IT, BI, back office/operations, and commercial teams to ensure timely and budget-compliant solution implementation.

Operations and System Management:

• Oversee contact center processes from pre-sale to post-sale, ensuring customer satisfaction and business profitability.
• Manage systems and tools used in contact center operations, monitor performance, and implement process improvements.
• Leverage data and analytics to support decision-making and business growth.

Training and Development:

• Supervise sales trainers and coaches, assess team performance to identify training needs, and schedule training sessions.
• Evaluate training effectiveness and implement strategies for performance enhancement and continuous improvement.

Reporting and Data Analysis:

• Monitor leave reports to maintain operational staffing levels and generate performance metrics reports.
• Provide updates on key performance indicators, analyze contact center data to identify trends, and optimize operations.
• Conduct data clean-up, analyze customer feedback, and use analytics tools to improve contact center efficiency and effectiveness.

Qualifications:

• Education: Matric; Diploma in Business Administration, Management, or a related field preferred.
• Certifications: RE1 and RE5.
• Experience: 5-7 years in contact center management, sales administration, training, and analytics. Experience with Insurance, Credit, and Telco products is advantageous.
• Skills:
  • Advanced proficiency with CRM systems and call center management software.
  • Strong written communication skills for report and presentation creation.
  • Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with skills in pivot tables and macros a plus.
  • Deep understanding of sales and call center environments.

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