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9 Mar 2025

Permanent Retail Manager – Fidelity Vacancies 

Fidelity Services Group – Posted by shazilih –  Johannesburg, Gauteng, South Africa

Job Description

Fidelity Vacancies – Retail Manager

Job Description A vacancy is available for a Retail Manager at the Robertville Branch (Gauteng), reporting to the General Manager. The primary purpose of this position is to ensure that all site-specific security requirements are met and that the client’s needs are effectively and professionally addressed at all times, along with providing on-site training.

Job Specification

  • Build and maintain strong relationships between Fidelity Security Services Group and the client regarding the security services provided.
  • Conduct risk assessments and develop action plans to minimize stock losses.
  • Perform shrinkage audits on client premises.
  • Provide site-specific training to security personnel on location.
  • Regularly evaluate the service levels and recommend improvements to combat stock losses and enhance service delivery.
  • Assess client premises to minimize risks and strengthen security measures, creating multiple barriers against potential threats.
  • Audit and verify client registers and generate exception reports.
  • Ensure that all security officers on-site meet the client’s contractual requirements.
  • Submit relevant monthly reports to both the client and management.
  • Attend daily, weekly, and monthly meetings with the client.
  • Investigate incidents related to stock losses.
  • Travel nationally as required by management.

Qualifications, Experience, and Other Competencies Required:

  • Matric certificate with Grade B PSIRA registration.
  • Minimum of 3 years’ experience in security operations, specifically in a retail or shopping center environment.
  • Strong analytical skills with excellent problem-solving abilities.
  • Capability to manage and discipline staff effectively.
  • Proficient in computer programs, particularly MS Word and Excel.
  • Strong operational planning, leadership, organizational skills, and effective interpersonal communication and client liaison skills.
  • Ability to work under pressure and extend working hours when necessary.
  • Knowledge of ISO 9001:2008 Quality Management and its requirements.
  • Valid, unendorsed driver’s license and own reliable transport.
  • Professional appearance and demeanor.
  • Willingness to travel nationally.
  • Clean criminal record.

Core Competencies:

  • Leadership skills
  • Strong communication skills
  • Organizational skills
  • Client liaison abilities
  • Effective planning skills

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