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11 Oct
2024
Permanent Retail Contract Manager – Fidelity Vacancies
Job Description
Fidelity Vacancies – Retail Contract Manager
Job Overview:
Fidelity is seeking a Retail Contract Manager for the Robertville Branch in Gauteng. Reporting to the General Manager, the primary responsibility of this position is to ensure compliance with site-specific security requirements while efficiently and professionally addressing client needs, including on-site training.
Key Responsibilities:
- Foster and maintain positive relationships between Fidelity Security Services Group and the client regarding the security services provided.
- Conduct thorough risk assessments and implement action plans to mitigate stock losses.
- Perform shrinkage audits on client premises to identify vulnerabilities.
- Provide site-specific training to security personnel on location.
- Evaluate service levels continuously and recommend improvements to enhance client satisfaction and reduce stock losses.
- Regularly assess the client’s premises to minimize risky access points and establish barriers against potential criminals and syndicates.
- Audit and verify client registers, generating exception reports as necessary.
- Ensure all Security Officers on-site comply with the contractual requirements stipulated by the client.
- Prepare and submit relevant monthly reports to both the client and management.
- Attend daily, weekly, and monthly meetings with the client to discuss operational matters.
- Investigate incidents related to stock losses and take appropriate action.
- Travel nationally as required by management.
Qualifications and Experience:
- Matric certificate with Grade B PSIRA registration.
- A minimum of 3 years of experience in Security Operations within a retail or shopping center environment.
- Strong analytical skills with excellent problem-solving abilities.
- Proven ability to manage and discipline staff effectively.
- Proficient in computer applications, especially MS Word and Excel.
- Strong operational planning, leadership, organizational, and interpersonal communication skills.
- Ability to work under pressure and during extended hours as needed.
- Knowledge of ISO 9001:2008 Quality Management standards.
- A valid, unendorsed driver’s license and access to reliable transportation are essential.
- Well-presented and professional demeanor.
- Willingness to travel nationally.
- No criminal record.
Core Competencies:
- Strong leadership capabilities.
- Excellent communication skills.
- Exceptional organizational abilities.
- Client liaison proficiency.
- Robust planning skills.
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