Permanent Regional Operations Manager – Fidelity Vacancies
Job Description
Fidelity Vacancies – Regional Operations Manager
The main responsibility of the Regional Operations Manager is to oversee and manage regional banking and processing variances, ensuring accuracy, compliance, and operational efficiency. This role requires proactive investigation and resolution of discrepancies, incident management, and regular interaction with both internal and external stakeholders, including banks, auditors, and senior management. The position also focuses on maintaining client satisfaction by professionally handling queries and ensuring prompt communication. Additionally, the role involves consolidating and reporting critical regional data, implementing process improvements, and ensuring consistent operations across branches. The ideal candidate must be adaptable, willing to travel, and able to perform well under pressure to meet business requirements.
Minimum Requirements:
- Matric (Grade 12)
- Ability to work effectively in a high-pressure environment with daily challenges
- Registered Grade C PSIRA Certificate
- Exceptional MS Office skills (Word, Excel, and Outlook)
- Excellent people management skills
- Strong time management abilities
- Relevant industry experience required
- Own transport and valid driver’s license
- Willingness to travel
- Clear criminal record
Key Performance Areas (not totally inclusive):
- Investigate regional banking and processing variances
- Report irregularities to management
- Ensure accurate incident reports and manage communication with clients as necessary
- Provide clients with ongoing feedback regarding queries
- Handle queries, incidents, and initial investigation reports
- Perform other duties as directed by the Regional Manager
- Prioritize client satisfaction, ensuring timely and professional handling of all queries
- Complete and file daily reports and statistics accurately
- Download and save relevant video footage related to incidents
- Advise management on issues related to teller processing
- Investigate variances in client deposits and queries
- Maintain thorough records of all investigations
- Assist with regional audits and payroll matters
- Manage staff, with branch CLOs reporting to you
- Ensure consistency across all CLOs in the province
- Engage with internal and external stakeholders (including banks)
- Respond to emails from internal and external stakeholders
- Review and improve operational processes and procedures
- Set up and manage regional dashboard per auditing standards
- Be available to travel to branches during emergencies
- Work closely with senior managers at Head Office as needed
- Plan and assist with regional training
- Engage with the SARB, auditors, and other regulatory bodies
- Travel to assist branches outside the region
- Consolidate information required from regional branches
- Interact with IR and HR as necessary
- Represent Fidelity at disciplinary inquiries and at the CCMA when required
- Draft charge sheets and suspension notices for disciplinary inquiries
- Visit clients as needed
- Perform ad-hoc tasks assigned by the manager
Core Competencies:
- Self-development
- Strong communication skills
- Customer focus
- Teamwork
- Time management
- Honesty and reliability
Other Personality Attributes:
- Ability to multi-task
- Hands-on approach with strong time management skills
- A team player
- Honest, reliable, and in good health
- Willingness to work long hours or overtime
- Excellent interaction, bilingual, communication, and negotiation skills
- Professional telephonic manner
- Strong administrative and reporting skills
APPLY NOW
187 total views, 5 today