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8 Mar 2025

Permanent Regional Manager – Fidelity Vacancies 

Fidelity Services Group – Posted by shazilih –  Cape Town, Western Cape, South Africa

Job Description

Fidelity Vacancies  – Regional Manager

Reporting to the Branch Manager, the Regional Manager will be responsible for overseeing multiple Operations Managers, ensuring the efficient and professional management of several key areas, including client liaison, HR/IR matters, fleet management, expense control, investigations, and the posting of Security Officers. The Regional Manager ensures all site security requirements are met and the client’s needs are professionally addressed at all times.

Minimum Requirements:

  • Matric/Grade 12 Certificate or equivalent
  • PSIRA Grade A registered
  • Valid Driver’s License with own reliable transport
  • At least 10 years’ experience in the security industry
  • Minimum 5 years’ experience in Operational Security Management
  • Working knowledge of the Firearm Act and Firearm competency
  • Staff management experience
  • Computer literacy with expert knowledge of the complete Microsoft package
  • No criminal record or pending cases
  • Strong planning, administration, interpersonal communication, and client liaison skills
  • Leadership and organizational skills, with strong interpersonal and communication capabilities
  • Knowledge of ISO 9001:2008 Quality Management

Key Performance Areas:

  • Maintain good relations between Fidelity Security Services Group and the client regarding security services
  • Manage allocated areas to ensure compliance with client contractual requirements
  • Ensure all Security Officers meet the client’s requirements
  • Regularly evaluate service levels and make recommendations for improvements to the client
  • General management and supervision of security staff to meet performance expectations
  • Handle all required administrative matters
  • Liaise daily with management on operational issues
  • Liaise with Regional Management on various operational matters
  • Address HR-related queries promptly
  • Formulate and implement disciplinary actions when necessary
  • Ensure timely submission of employment forms to the Regional Office
  • Submit weekly and monthly reports to management
  • Investigate incidents and provide detailed reports
  • Possess knowledge of the ISO 9001:2008 Management System

Other Personality Attributes:

  • Assertiveness
  • Initiative
  • Strong leadership ability
  • Presentable

Core Competencies:

  • Analytical, Critical Thinking & Planning Skills
  • Leadership & Self Development
  • Goal Setting & Organizational Skills
  • Driving & Managing Change
  • Results-Driven
  • Interpersonal Skills
  • Effective Communication
  • Development of Others
  • Customer Focus

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