Job Purpose:
To assist the Store Manager in ensuring the smooth operation of the store and maintaining service excellence by driving sales and fostering customer loyalty. This role plays a key part in achieving sales, profit, and compliance targets, ensuring a competitive advantage for the brand.

Job Objectives:

• Drive and maximize the store’s financial performance by executing promotional activities, cross-selling, up-selling, and delivering superior customer service across the store team.

• Efficiently manage store operations, including expenses, stock management, shrinkage control, general housekeeping, and administration.

• Ensure successful in-store visual merchandising that aligns with brand standards, maintaining store presentation and promotional displays.

• Support the Store Manager in motivating and guiding staff to achieve performance targets, and manage the store in the absence of the Store Manager.

• Assist the Store Manager with maintaining daily work schedules in line with the Group’s labor policy, ensuring all departments are adequately staffed.

• Implement customer service initiatives that enhance the customer experience, foster customer loyalty, and achieve club card participation targets.

• Handle administrative tasks efficiently, ensuring that time and attendance, along with employee records, are complete and submitted to HR.

• Uphold the brand’s position as the first-choice health and beauty retailer by living and driving the company’s core values.

Desired Experience & Qualifications:
Education and Experience Requirements:

• Essential: Grade 12 with 50% in Maths and English

• Essential: Relevant Retail/Business Management qualification (for external applicants)

• Desirable: Degree in Retail/Business Management

• Minimum of 1 year of experience in an assistant store management role within a retail or FMCG environment, or successful completion of the Clicks Trainee Store Management Programme

• Experience in financial management, including working with budgets, profit and loss statements, and financial ratios.

Job Knowledge and Skills Required:

• Strong understanding and application of financial management principles

• Retail/FMCG background with knowledge of merchandising and promotions

• Experience in stock, cost, risk, and compliance management

• Knowledge of customer service excellence standards

• Familiarity with labor legislation and industrial relations practices

• Skills in people management and competency-based interviewing

• Strong numeracy, planning, and organizational abilities

• Results and target-driven with effective problem-solving skills

• Strong customer orientation and excellent communication skills

• Proficient in computer literacy

Essential Competencies:

• Following instructions and procedures

• Planning and organizing

• Delivering results and meeting customer expectations

• Working with people and analyzing situations

• Leading and supervising teams

• Entrepreneurial and commercial thinking

• Coping with pressure and setbacks