Job Objectives:

The Pharmacy Manager will provide high standards of pharmaceutical care, ensuring accurate and safe dispensing, including generic substitution, and offering advice in alignment with Clicks’ practices and the South African Pharmacy Council (SAPC) regulations. This role will focus on managing all operational aspects of the dispensary, including safe stock management, shrinkage control, housekeeping, and administrative functions in line with company standards and SAPC regulations.

The Pharmacy Manager will ensure the dispensary’s operational viability by maintaining sound financial management, focusing on core dispensary and clinic targets, managing expenses, and taking proactive actions where necessary. The role will also involve overseeing the development and management of employees, including learners and interns, through effective selection, leadership, and ongoing development to meet current and future business needs.

Additionally, the Pharmacy Manager will ensure staffing is managed according to the labor policy and model, ensuring proper staffing levels for each department and maintaining employee records. The position also involves managing customer service initiatives in the dispensary, ensuring a superior customer experience that drives customer loyalty and achieves club card participation targets.

The role requires close integration with the clinic and healthcare aisle, offering a full healthcare solution to customers. The Pharmacy Manager will actively contribute to Clicks’ vision of being the customer’s first choice for health and beauty products by embodying and driving company values, while fostering a high-performing business culture that enhances employee engagement, customer satisfaction, and shareholder value.

Knowledge:

• In-depth knowledge of SAPC and relevant legal regulations.

• Expertise in ethical working practices and compliance.

• Strong understanding of stock, cost, risk, and compliance management procedures.

• Proficiency in patient care and professional counseling.

• Excellent customer service knowledge and delivery.

• Familiarity with labor legislation and industrial relations practices.

• Sound understanding and application of financial management principles.

• Competency-based interviewing knowledge.

Skills:

• Strong managerial, tutorship, and coaching abilities.

• Results-driven with a focus on achieving targets.

• Effective planning and organizational skills.

• Problem-solving and critical thinking capabilities.

• Strong customer orientation and interpersonal skills.

• Proficient in computer literacy and relevant software.

• Strong financial acumen and budget management skills.

Competencies:

Essential:

• Leading and supervising teams.

• Delivering results and meeting customer expectations.

• Planning and organizing effectively.

Desirable:

• Building relationships and networking.

• Coping with pressures and setbacks.

• Entrepreneurial and commercial thinking.

• Ability to work effectively with others.

• Adhering to principles and values.

Desired Experience & Qualifications:

Experience:

• Minimum of 2 years’ experience post-community service year.

• At least 1 year of people management experience.

• Registration as a Responsible Pharmacist with SAPC.

Desirable:

• Retail pharmacy experience.

• Experience with Unisolve or similar pharmacy management systems.