Job Description

Clicks Group Careers – Pharmacy Manager

Pharmacy Manager

Company: Clicks Group Careers

About the Role

The Pharmacy Manager leads the dispensary and clinic to ensure efficient operations and service excellence. This role directs the pharmacy team to deliver high standards of pharmaceutical care while achieving sales, compliance, and operational targets that strengthen the brand’s competitive position.

Duties & Responsibilities

Key Objectives:

• Deliver high standards of pharmaceutical care, including accurate and safe dispensing, generic substitution, and professional advice in line with Clicks’ standards, Good Pharmacy Practice, and SAPC regulations.
• Manage all operational activities within the dispensary, including stock management, shrinkage prevention, housekeeping, and administration in line with company and SAPC requirements.
• Ensure operational viability of the dispensary through effective financial management, monitoring core dispensary and clinic targets, controlling expenses, and taking proactive actions where needed.
• Build and maintain a competent and motivated team, including learners and interns, through effective recruitment, leadership, coaching, and continuous development to meet current and future business needs.
• Plan and schedule staff in line with labour policies and models to ensure full departmental coverage, including accurate timekeeping and HR record submissions.
• Implement customer service initiatives that enhance the dispensary experience, build loyalty, and achieve clubcard participation targets.
• Foster integration and collaboration with the clinic and healthcare aisle to provide a comprehensive healthcare offering to customers.
• Support the Group’s vision by living and promoting company values to position Clicks as the customer’s first choice health and beauty retailer.
• Promote cohesion, consistency, and collaboration between store operations, pharmacy, and clinic teams.
• Drive a high-performance culture that delivers employee engagement, customer satisfaction, and shareholder value.

Knowledge

• SAPC regulations and relevant legal requirements
• Ethical working practice and compliance
• Stock, cost, risk, and compliance management procedures
• Patient care and professional counselling
• Customer service excellence
• Labour legislation and employee relations practices
• Financial management principles
• Competency-based interviewing

Skills

• Strong leadership, managerial, coaching, and mentorship capabilities
• Results- and target-driven mindset
• Planning and organising skills
• Effective problem-solving ability
• Strong customer orientation
• Interpersonal skills for patient care and customer service
• Computer literacy
• Strong financial acumen

Competencies

Essential:

• Leading and supervising
• Delivering results and meeting customer expectations
• Planning and organising

Desirable:

• Relating and networking
• Coping with pressure and setbacks
• Entrepreneurial and commercial thinking
• Working with people
• Adhering to principles and values

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